Faulkner Toyota Dealer Ripoff cheated employees and screwed the customers even more Trevose Pennsylvania
On April 19, 2002 I brought my car to the Faulkner Toyota to check my car air conditioner. The Service Advisor Tony Brando told me that he has to put something in my car and he will be able to tell me exactly what is a problem or where it is leaking because Freon can't dry out by itself.
After I paid him $225, he told me to come back in couple of weeks to checkup. I didn't know he put anything in my car yet. But my car still the same as before. It was hot when the AC was on.
On July 6, 2002 I went back and wanted to know what is the problem. They told me that they can't find anything problem with my car Air Conditioning. I asked them why the AC is not working? They said they don't know but they already took $225 from me. I brought my car there for them to tell me what is a problem with my car AC. They refused to refund my money.
Alan
Cheltenham, Pennsylvania
3 Updates & Rebuttals
Rich
Chicago,Illinois,
U.S.A.
Seems Faulkner Techs Don't Know Anything About Refrigerant & Dye
#4Consumer Comment
Sat, February 21, 2004
It doesn't matter if the customer would've come back 6 months later. True, refrigerant evaporates but not the oil in the refrigerant which is needed to lubricate the compressor. Also, dye does not just evaporate and that's it. Even the cheapest ac dye is designed to be detectable for at least 12 months. If the compressor is still turning on, the orifice tube within the ac system may be plugged or the leak,if not visible from the oil residue leaking from one of the components, may be taking place at or near the heater core which is usually the only part not visible without some major removal of hardware. First reccmndation, replace the orifice tube. The part usually runs $15 and the labor approximately 1 to 1 hours labor. Shop around if you don't want to do the work your self.If you are brave enough, do the work yourself.Most refrigerant you buy at the store comes with dye already. By doing the work yourself, you might spend $40.00 in parts & 1-2 hours of work.
GARY
TREVOSE,Pennsylvania,
U.S.A.
DOESNT SUPRISE ME, TYPICAL OF ALL THE FAULKNER DEALERSHIPS
#4UPDATE EX-employee responds
Thu, February 05, 2004
THIS IS TYPICAL OF ALL THE FAULKNER DEALERSHIPS. THEY MISTREAT THERE TECHNICIANS AND THAT FORCES THEM TO RIP CUSTOMERS OFF. IF THE TECHNICIANS WERE PAID BETTER AND HAD BETTER CONDITIONS TO WORK IN THIS PROBABLY WOULD NOT HAPPEN. THE RED TEAM IS NOTORIOUS FOR RIPPING CUSTOMERS OFF. TONY BRANDO AND JOHN REICH ARE CROOKS. JOHN REICH IS THE MASTER TECH WHO ONLY CAN DO SERVICE WORK AND WHEN IT COMES TO DIAGNOSIS IS WORSE THAN A TECH SCHOOL STUDENT. FAULKNER IN MY OPINION IS THE WORST DEALERSHIP I HAVE EVER WORKED AT.
Greg
Trevose,Pennsylvania,
U.S.A.
feeling bad about alan's problem
#4UPDATE Employee
Wed, October 29, 2003
In response to alan:
Alan came here for the first time with 250,000 miles on his car and the A/C was warm. We quoted him a price of $225.00 to charge his system with freon and added special dye, which was necessary to detect a leak. Apparently the leak was very slow and we could not detect it right away, so we advised him to come back in 2 weeks for us to re-check. (A/C was working fine since we charged it). Alan did not come back for 11 weeks, I repeat 11 weeks,after which time all the freon and dye had leaked out again. Since we could not detect leak, we advised Alan that we would have to repeat the earlier process. He was very upset and we apologized.
After several correspondences from Toyota we decided to help Alan out with the next diagnosis for free, even though we had done nothing wrong.
Alan had already had repair done and was adamant about getting his original money back. We refused. He took us to court. We never go to court against a customer, but this time it seemd like Alan was in it for more than the money. We always find a way to settle but that didn't seem possible. After the judge ruled in our favor, I apologized to Alan again. My advice to Alan is: If you're going to try to damage our reputation, please get the facts straight and let go of the personal vendetta stuff: You'll live longer!