Complaint Review: Fayfio.com

The product arrived and was NOT as advertised or pictured. the materials are not leather, they are rubber, there is no arch support in the boots and they do not fit, the sizing is incorrect, the "leather hand stitched desgin" on the outside of the boots are glued on rubber, and the ties are decorative, not functional. I want a FULL refund plus return shipping. the company continues to email me with ridiculous offers to give me a $5 credit towards a new purchase. Here are the emails that have been sent and received:
Dear customer

Thanks for your mail.
The return shipping charge is really expensive.

Besides, if you return the item, we can process the refund after we receive it. It will take a long time for waiting.

So we suggest you keep the order, meanwhile we can refund 5 USD gift card in this case.you can buy a larger one.

Could you please consider again?
Thanks for understanding.

Best Regards.
www.fayfio.com
cs@fayfio.com

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From: Cynthia LeFevre 
Sent: Friday, February 15, 2019 12:25:56 PM
To: fayfio.com Customer Service
Subject: Re: Order #2509 confirmed

No, that is not OK.
I want my money back.

where do I ship this item to.

From: fayfio.com Customer Service
Sent: Thursday, February 14, 2019 7:35 PM
To: Cynthia LeFevre
Subject: Re: Order #2509 confirmed

Hello there

Sorry to hear this.

We always offer return to have refund/replace if you are not satisfied with the item you received.
But the exchanged shipping charged is very expensive and you should pay for it.

I think it might be a great loss for the expensive shipping fee. Maybe you can give it to your family or friend as a gift. As you are a good customer, we can provide you a $5 gift card for your next order. Is that OK?

Looking forward to your reply.

Best Regards.
www.fayfio.com
cs@fayfio.com
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From: Cynthia LeFevre 
Sent: Wednesday, February 13, 2019 3:04:43 AM
To: fayfio.com Customer Service
Subject: Re: Order #2509 confirmed

I have already wrapped the item for return shipment.
If I unwrap it the packaging will tear and I will not be able to get it back into it’s original packaging.

I need a return shipping label address from you.

From: fayfio.com Customer Service
Sent: Monday, February 11, 2019 6:42 PM
To: Cynthia LeFevre
Subject: Re: Order #2509 confirmed

Hello there,

Sorry to hear this.
Could you please take a picture for item you received and upload it via this Email?

Meanwhile could you please explain where is difference?

We will check with related department for this problem.

Thanks in advance.
Best Regards.
www.fayfio.com
cs@fayfio.com

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From: Cynthia LeFevre
Sent: Saturday, February 9, 2019 4:13:41 AM
To: fayfio.com Customer Service
Cc: Cynthia LeFevre
Subject: Fw: Order #2509 confirmed

I just received my boots.
they co not fit
they are not as shown on the picture
they are NOT made of leather
they are extremely poor quality

where do I send the boots back to , in order to get a FULL refund?