Complaint Review: FCNB

I received a call from a very RUDE person named Gina with FCNB, SCREAMING at me that I was late on my payment. I had mailed the payment in 10
days in advance, the minimum due was $9.08, on a $250.00 balance and I sent in $50.00. When I was trying to tell her that the payment HAD been made in between her RUDE comments, she told me to pay off the balance and I
would never have to hear from her again. What is going on?

Kathy
La Plata, Maryland
U.S.A.