FCNB ripoff. I mailed the check 6 days early but they claim they haven't received it so they charged me late fees. Beaverton Oregon
I have had an FCNB Speigel Card for at least 4 years...never having any problems with the company. Then from what I understand FCNB stopped doing business with Spiegel. I was charged a $35.00 late fee on my last bill. I mailed the bill on 6/5/03 and it cleared my bank on 6/12/03. One day after it was due yet I still got a $35.00 late fee on my July statement. I didn't really get too upset although if the check cleared my bank on June 12th I would assume that they had the check by 6/11/03 when it was due. So why the late fee?! So for this bill due 7/12/03 I sent out the bill on 7/3/03. I have checked my bank and the check still has not cleared my account. Today is the 16th!! How can it take 2 weeks for the check to get from Las Vegas to Beaverton Oregon??
If I get a late fee on my August statement I will refuse to pay it rest assured. I have tried to call the toll free number 1-800-925-4976 and there is a message that the number has been changed to 516-576-8766...which always rings busy. I would love to speak to someone to verify that they have even received my payment sent out on 7/3/03!!
Looks like I am not the only one having problems with this company. I may send my next bill Certified Mail Return Receipt Requested then I will know that they have received it.
Patricia
Las Vegas, Nevada
U.S.A.
1 Updates & Rebuttals
Patricia
Las Vegas,Nevada,
U.S.A.
FCNB Finally Posted my Payment
#2Author of original report
Thu, July 17, 2003
Well...I called this afternoon and they finally posted my payment on 7/16/03 when it was mailed on 7/3/03. The balance on my account that I was quoted does not reflect a late payment but we will see when I get my next statement. I spoke with a gentleman yesterday at the 516-576-8706 number and he gave me the Hicksville, NY address to send my payments to from now on...too bad FCNB didn't tell us this months ago!!
Hopefully the saga will end here.