FCNB/Spiegal Sent pmt 2 weeks early & STILL got charged a late fee; NO CSR's to call! Rip off Here is an OCC address to complain to Beaverton Oregon
Well, it's happened to me now. I noticed that my check for my payment wasn't cashed, so I tried to get in touch with SOMEONE about why I hadn't been credited. I called FOUR telephone numbers but got cut off every time. I finally called Speigal's number for placing an order, and LO and BEHOLD, I got a person! She said she was in the dark about what happened to my check & said most of her calls were from people like us. I called the GA BANK AND FINANCE in Atlanta (where I live), who directed me to send a complaint ASAP to to:
OFFICE OF COMPTROLLER TO THE CURRENCY
Customer Assistance Group
1301 McKinney Street, Suite 3710
Houston, TX 77010
(800) 613-6743
Website: www.OCC.treas.gov.com
We ALL need to write the OCC about what's happening. Also, that's how to get a class action suit started.
Patti
marietta, Georgia
U.S.A.