Complaint Review: Featureprice.com

I paid FeaturePrice (a web-hosting provider) in January 2003 to host two domains for twelve months. Although I published my WebPages on the servers, FeaturePrice failed to configure the servers properly and the result was the public was unable to access my websites. I tried working with FeaturePrice to correct this situation, but it became clear over the course of several weeks that FeaturePrice technicians were unable or unwilling to get its servers working properly. I moved my web presence to another hosting company and asked for a refund for the remaining unused months I paid in advance for. FeaturePrice has yet to respond to this request. It is clear to me that many others who thought they were dealing with a reputable company share this or similar unfortunate situation.

My FeaturePrice account number is 132, CY Joint Businesses. The account has two Premium hosting subscriptions (websites), cytechandprofservices.com and stuff-n-gift-baskets.com. I paid $228.40 on 30 December 2002 for 12 months of hosting for cytechandprofservices.com and I paid another $228.40 on 21
January 2003 for 12 months of hosting for stuff-n-gift-baskets.com. I moved these domains and websites to a new web-hosting provider (Host Rocket) on 21 April 2003 and I submitted help tickets to billing, sent e-mails, and sent letters to FeaturePrice on 21 April asking for refund of my money. The
help tickets remain open and unread. All other communications returned to me as undeliverable. Telephones are not answered or are out of service.

Although the $456.80 I paid to FeaturePrice is probably beyond any recovery, I am very concerned co-owner, Fathi Said, of FeaturePrice has established operations in New York as IX Web Hosting and is doing so with out any agency determining his involvement in the misdoings and criminal mischief occurring
these past months at FeaturePrice. FeaturePrice took money from thousands of customers in the last four months and has now abandoned them.

Law enforcement and consumer protection agencies have yet to take a serious investigative interest in the money trail and continuing fraudulent business activities of Travis Johnson and Fathi Said. Of the two, I'm more suspicious about Fathi Said. I'm clueless of Fathi Said's true affiliations and allegiances, but his background is mysterious and significant amounts of
money are leaving the country for parts unknown. To put it simply, I have concern Fathi Said's shady business operations in the USA and other countries are a possible funding source for terrorism. Travis Johnson's past is better known. He is no stranger to unethical and problematic activities. His motivation is probably greed and personal enjoyment of easily gotten wealth. I desire scrutiny of continuing and new business
operations of these individuals and I seek accountability for their wrongdoings at FeaturePrice. I appreciate any inquiry you are willing to do into these matters.

John
Anchorage, Alaska
U.S.A.