Complaint Review: Feazel Roofing Company

I live in a sixty unit condominium complex in Northeast Columbus, where I have been renting a unit for the past three years, and decided to buy it three weeks ago. Four years ago, there was a wind storm that damaged the shingles on all the units. Feazel Roofing Co, based in Westerville, Ohio, was awarded the contract to replace the shingles on all the units. As is the
case with virtually all the roofing companies these days, they used the cheapest labor available to get the job done as quickly as possible. The roofing looks great, but  in their haste to get the job done, the roofers tore off the roof
"can" attic vents that were on the back side of all units, covered the holes with sheet metal and shingled right over them, and then installed continuous roof vents on approximately 82' of ridge in each unit. The problem is, 60' of the ridge is on a common wall between the units, which are fire walls, and completely sealed off, making the continuous vents totally useless, which had to be obvious to the installers when they were doing the work. The remaining 22' of ridge, which would be the only place to vent the entire 1050 square foot units, was covered with tar paper before the continuous vents were installed, and the
roof plywood was not cut back 1-1/2 inches on both sides of the ridge, which is required to let the hot air out of the attics. They claim that they offer 100% satisfaction guaranteed, and list themselves on their own web site (as
"Recommended Roofer Roofing Professionals offer an iron-clad 100% money back satisfaction guarantee on both workmanship and materials."

(Note: this web page, containing all their "credentials", where I copied and pasted the above guarantee, has been recently removed from their web sites for some reason). I set my thermostat on 78 degrees in the summer, and on a hot
summer day, even when the outside temperature is 65 degrees during the night, my air conditioner is still running at 3:00 am, because the hot attic air has no place to get out. And the temperature in my garage approaches 100 degrees. To
add insult to injury, several weeks ago, while looking at the attic through the access panel in the master bedroom closet, I noticed a tiny spot of light coming through the top of the rubber boot on the exhaust pipe for my furnace. The young
man that came out to look at it, took pictures (as I did as well) of where water had been dripping off the furnace pipe unto a 2x4 in the attic, which appeared to be close to rotting. He also took a picture of where the water had been
dripping off that 2x4, into the blown in insulation, and formed a cone like depression in the insulation. He was also very much aware of the tar paper covering the ridge. Instead of fixing the leak with five cents of roofing cement around the top of the rubber boot, he insisted on tearing off all the shingles around the vent pipe, and replacing the entire flashing. He claimed that someone else had tried to fix the leak, after they installed the shingles four years ago, but having been in the home building business myself for 35 years, and going up on the roof to see if I could find the leak myself, I can guarantee
that no previous repairs had been made. And I can also guarantee that the flashing was installed properly the first time, and the replacement was NOT necessary (and his replacement wasn't nearly as neat as the original). I'm not
sure how much Feazel charged the association, but I'm guessing around $400. It's obvious that it had been leaking ever since they installed the shingles, and should, according to their own guarantee, fixed it for no charge. A con job for
sure. I filed a complaint against them on their own web site, where they promised to get back to me as quickly as possible. That was eight days ago.

I also tried filing a complaint with the BBB as well, but was advised the complaint would have to be filed by the management company that authorized the work. I have complained multiple times over the past two years,
to the young lady that is in charge of the condo management company, but she lacks the you know what, to demand that Feazel come back and remedy the problem.

I'm sure that the original contract for the entire sixty units was quite substantial, and with the cheap labor, I'm also sure that Feazel made a very big profit. When I was renting, I wasn't all that concerned about the air conditioning burning out, because it would be up to the landlord to replace it. But now that I own it, it will cost me big bucks to have it replaced. Feazel
Roofing Company has not only let me down, with all their guarantees, they have failed all the other owners of the other fifty nine owners ! I think this more than qualifies for a "Rip-Off" complaint. Google Feazel Roofing, and read some
of the complaints.