Federal Express FedEx Lost a Package I was Shipping, sold Questionable Insurance on the Package, Claims will not return my call Pittsburgh PA
On March 18th I shipped a very expensive Motorcycle Wheel/Bearings and Spacers from an AIM Mail Center in Santa Clarita, CA through FedEX. Because of th value of the item I did purchase Insurance.
My motorcycle whell was received at the Pacoima, CA Fed Ex Shipping Center and that is the last status of the package. A week later FedEx could not give me any status, despite me calling several times other than "Out for Delivery for March 24th" even though their website had no info other than received in Pacoima.
On March 26th, finally one of their "Customer Service" employees informed me that "I'm sorry your package is considered Lost". I filed a Claim for my approximate $2700 loss due to my wheel being "Lost or Stolen" by Fed EX employees.
I cannot get a hold of anybody in claims at Fed Ex, constantly get told someone (who has proven her incompetence) named Carrie who is handling my claim will contact me. No contact has been made from FED Ex and I spent almost $100 to ship and Insure my wheel.
1 Updates & Rebuttals
Todd
Santa Clarita,California,
United States
FED EX DENIED MY CLAIM FRAUDULENTLY
#2Author of original report
Wed, April 14, 2021
Today after following up on my claim for 3 weeks and getting NO STATUS. FED EX sent me a declination letter, not denying that they lost my property (or stolen), but claiming I had to file a claim with AIM Mail Center who acted as their agent. I did have the package insured (which was costly, paid their costly fee for shipping) and although they completely Failed to fulfill their obligation to ship and insure the package, they do not offer to refund even the cost of shipping. For them to accept this money and not fulfill their obligation to provide the services promised, this should be considered fraud.