Complaint Review: Household Goods Motor Carriers: A Millennium Moving & Storage Ameri Van Lines Elite Van Lines

The U.S. Department of Transportation's Federal Motor Carrier Safety Administration (FMCSA) today announced that it has fined seven for-hire motor carriers hauling primarily household goods from Florida.

Investigations were conducted because of consumer complaints received by FMCSA and were the result of coordinated efforts by FMCSA's New Jersey and Florida field offices and headquarters personnel.

A Millennium Moving & Storage (A Millennium), Ameri Van Lines (Ameri Van), Elite Van Lines (Elite), Majesty Moving & Storage also known as America's Best Movers (Majesty) of Plantation, FL, Star Movers (Star) of Sunrise, FL, Southeastern Van Lines (Southeast) of Miami and Century Express Van Lines (Century) of Fort Lauderdale, FL were served with notice of claim letters to initiate enforcement action for violations of the Federal Motor Carrier Commercial Regulations (FMCCRs). The carriers were assessed civil penalties of $13,500, $70,000, $39,500, $71,000, $57,000, $7,000 and $9,500, respectively.

A Millennium was cited for failing to charge its applicable tariff rate, failing to provide the required consumer information "Your Rights and Responsibilities When You Move" and summary of its dispute settlement program, failing to relinquish possession of shipments upon payment of the original non-binding estimated price plus 10 percent, failing to prepare orders for service, failing to prepare bills of lading in the prescribed
form and manner, and operating a charge card plan without a tariff provision.

AmeriVan was cited for failing to charge its applicable tariff rate, failing to provide the required consumer informtion "Your Rights and Responsibilities When You Move" and summary of its dispute settlement program, failing to prepare estimates in writing and retain copies as addendums to the bill of lading, failing to prepare binding estimates in the prescribed form and manner, failing to relinquish possession of shipments
upon payment of the original non-binding estimated price plus 10 percent, failing to prepare orders for service, and failing to prepare bills of lading in the prescribed form and manner.

Elite was cited for failing to charge its applicable tariff rate, failing to participate in a dispute settlement program, failing to provide the required consumer information "Your Rights and Responsibilities When You Move" and summary of its dispute settlement program, failing to relinquish possession
of shipments upon payment of the original non-binding estimated price plus 10 percent, failing to prepare orders for service in the prescribed form and manner, failing to prepare bills of lading in the prescribed form and manner, failing to have a copy of all active agency agreements, and operating a charge card plan without a tariff provision.

Majesty was cited for failing to charge its applicable tariff rate, failing to participate in a dispute settlement program, failing to follow the of loss and damage claims procedures, failing to provide the required consumer information "Your Rights and Responsibilities When You Move" and summary of its dispute settlement program, failing to retain copies of estimates as addendums to the bill of lading, failing to relinquish possession of shipments upon payment of the original non-binding estimated price plus 10 percent, failing to prepare orders for service in the prescribed form and manner, failing to prepare bills of lading in the prescribed form and manner, and using false, misleading or deceptive advertising.

Star was cited for failing to publish a tariff, failing to participate in a dispute settlement program, failing to follow the of loss and damage claim procedures, failing to provide the required consumer information "Your Rights and Responsibilities When You Move" and summary of their dispute settlement program, failing to relinquish possession of shipments upon payment of the original non-binding estimated price plus 10 percent, failing to prepare estimates in writing and retain copies as addendums to the bill of lading, failing to prepare orders for service, failing to prepare bills of lading in the prescribed form and manner, and failing to have a copy of all active agency agreements.

Southeastern was cited for failing to publish a tariff, failing to participate in a dispute settlement program, failing to follow the loss and damage claims procedures, failing to provide the required consumer information "Your Rights and Responsibilities When You Move" and summary of its dispute settlement program, failing to prepare binding estimates in the
prescribed form and manner, failing to prepare orders for service, and failing to have a copy of all active agency agreements.

Century was cited for unauthorized transportation, failing to charge its applicable tariff rate, failing to provide the required consumer information "Your Rights and Responsibilities When You Move" and summary of its dispute settlement program, failing to prepare estimates in the prescribed form and
manner and retain copies as addendums to the bill of lading, failing to prepare orders for service in the prescribed form and manner, failing to prepare bills of lading in the prescribed form and manner, and failing to weigh shipments in the prescribed form and manner.

The motor carriers will have the opportunity to contest the alleged violations in an agency proceeding.

Consumers may file household goods or other commercial motor carrier complaints on FMCSA's nationwide complaint hotline at 1-888-368-7238 (1-888 DOT-SAFT).

A commercial complaint form is now available on FMCSA's
website at http://www.fmcsa.dot.gov/

The form may be mailed to:
FCSA,
400 Seventh St., SW, MC-PA,
Washington, DC 20590,

or faxed to: 202-366-7298.

FMCSA Contact: Dave Longo / Telephone: 202-366-0456

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