Complaint Review: federal pardons canada

federal pardons canada alaxander keeling carla lopez i applied for a pardon , i was told it would take 6-8 months before i recieved pardon. after 6 months i called to see how it was going. i was told ok, they had to send me paper work, i phoned 3 months later and was told it was sent, alexander keeling told me he would send again, i waited a couple of month and asked where the paper work was? alexander told me he sent it., then he told me would send it again, guess what, i never recieved it. i phoned hom and told me to email the paper work to me.i waited 2 days, no email. i phoned federal pardons canada twice with no answer. i called back about 10 seconds later on a phone number alexander didnt recognize. he answered first ring. i asked him why he didnt answer when i called on the other line. he wouldnt say. i told him if i didnt have paper work in my email in the next 5 minutes i was phoning rcmp. i recieved paper work in email within 5 minutes.it has been 27 months since i appied for pardon. i still havent received. their phones are disconnected.i have repor toronto ontario