Complaint Review: Federated Financial Group Inc. - Federated Financial

On july of 2002. I was contacted by phone by Katrina Riveira to consolidate my credit cards. I owed around $11,875. Katrina told me that in three years paying $321.00 a month the debt would be payed off.

She told me that out of the $321.00 1% was going to be charged for stamps and mailing fees, this was told to me by Katrina and it also said in the contract.

They ended up charging 17% of the money sent monthly.

After six months I contacted her about my accountbecause my acount instead droping it was going up higher. She told me not worry because the bank needed to assure that the principal was paid off.

After this was paid off the bank was going to cut off the account and they were going to take care of the late fees and interests.

After three years I contacted them back to ask when the bank were going to adjust the accounts to cut off. I contacted John Berger by phone and by E-mail. By phone he told me that he was going to check my account and that he was going to call me back. I waited for a week for a response, I got tired of waiting so I called him back three times and every time they told me that he was either in a meeting or at lunch.

After not being able to contact him by phone I decided to send him an E-mail which he never replied. On February 14, 2006 I called back and my call was answered by a woman by the name of Sandra. I told her that I wanted a statemen of my account so I would know how much I owed since I had beeged them to send me a statement for three and a half years, but they would always refuse.

I told her that I wanted to pay in full and that was the only way they gave me my statement. My statement showed that I had payed $13,440.00, when I contacted all of the banks I still owed them $11,922.00 .

All of the banks told me that it was a lie that they were going to adjust the account because the bank and the company that was managing my account never came to an agreement.

I called Federate Financial Group and I spoke to a lady named Blanca I asked her why they never adjusted the interest and fees with the banks, and she told me that they never have done that before with any customer and that katrina who had told methat they were going to adjust didn't work there anymore and that the company wasn't responsible for her actions.

I gave her an example that one of the accounts which was owed $489.00 was now owed $1,153.00 , she did not know what to reply she told me that I was going to be contacted by a woman named Donna Shwradder who is the Client Support Manager. but that day a man tried to intimidate me by phone and I decided don't answer any call from them and start to complaint.

Virginia
Lowell, Arkansas
U.S.A.