Federated Payments REVIEW: Federated Payments 100% dedicated to customers, employees, & extensive network of outside sales representatives. Led by Executive Team with over 75 years combined experience in processing, Federated Payments enhances way customers, sales teams, & Independent Sales Offices do business. Federated Payments receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program, Federated Payments made a serious commitment to satisfaction and allows sales representatives and merchants to feel safe confident and secure. Federated Payments recognized by Ripoff Report™ Verified as a safe business service.
Ripoff Report REVIEW / Federated Payments- Strong Commitment to Customer Satisfaction
Federated Payments joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
Federated Payments approached Ripoff Report with the strong desire to resolve any customer issues and reports posted on Ripoff Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. Federated Payments did just that.
Federated Payments has joined the Corporate Advocacy Program because they want their customers, employees, and team of outside sales representatives to know they are strongly committed to resolving any issues quickly. Federated Payments stated “we have many quality control practices in place to ensure that our merchant customers and sales team are 100% satisfied. If they have any concerns, we want to know so we can quickly address them.”
FEDERATED PAYMENTS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
" Since 1999, Federated Payments remains a true leader in merchant services for independent business owners. In 2007, Federated Payments entered the Canadian market again rising quickly as a leader by helping merchants drastically reduce their costs. Federated Payments is independently owned and operated so we have a true understand of what it takes to help our customers grow their business. We guarantee customer satisfaction by offering turnkey payment solutions at the lowest rates guaranteed along with world-class U.S. and Canada based customer service and technical support available 24/7/365. It’s because of our superior service and support we were ranked on Inc. Magazine’s “INC 500/5000” list of fastest growing companies (2 years in a row). When it comes down to it, we are large enough to provide merchants with the best rates and support yet small enough to respond quickly on a management level to resolve any issues.”
WHY FEDERATED PAYMENTS IS BETTER THAN THEIR COMPETITORS
Federated Payments - Credit Card Processing 101 For New Business Owners
"OK, so you just took that huge leap of faith and opened up your own business. Whether you are a retail storefront, restaurant, run a mail order business or are purely internet based, the ability to accept credit cards is critical to the growth and ultimate success of your business.
What’s the bottom line? Offer your customers as many payment options as possible to avoid turning away business.
Credit and debit cards alone account for about one third of all personal consumption expenditures in the U.S. – a share that increases every year. And, in times of economic downturn like these, consumers have less cash flow and are putting more purchases on their credit cards.
With that said, following is a list of common question many new business owners have in the area of credit card processing.
What is the first thing I need to do to start accepting credit cards?
You will need a merchant service provider who will set you up with a merchant account for your business. This will give you the ability to accept credit and debit cards in person, online, or over the phone.
How long will it take before I can start accepting credit and debit cards?
With leading processors, you can get you up and running within the same day in many cases.
How much do I have to pay to accept credit cards?
Like anything, rates vary depending on processor you are dealing with and the type of business you operated (i.e. storefront, ecommerce, mail order, etc.) It is important to find a merchant service provider who not only offers guaranteed low rates, but will provide your business with PCI compliant equipment and knowledgeable 24x7x365 customer service and technical support.
How are credit cards charged?
Upon swiping a credit card in a POS terminal, the information is sent from the merchant to your credit card processor who in turn requests the money from the issuing bank, which is deposited directly into your bank account.
What if I own an ecommerce/internet business. Can I still process credit cards?
Depending on the processor you choose to process your credit card transactions, the answer is yes. For instance, at National Debit Card Network, we have a proprietary ecommerce gateway called SafePay that allows you to process transactions quickly and securely. This is also known in the industry as “card not present” unlike most storefront businesses that physically swipe the customer’s credit or debit card.
What does PCI compliant mean for processing equipment?
The Payment Card Industry (PCI) dictates that all merchants, regardless of size or number of transactions that accept, transmit or store any cardholder data need to have terminals and card processing equipment that is PCI compliant to ensure the strictest security guidelines are adhered to.
These are just some of the basics for business owners who want to accept credit card processing to help grow their business and customer base.”
FEDERATED PAYMENTS MISSION STATEMENT – QUALITY EQUIPMENT & SERVICE
"At FEDERATED PAYMENTS, our mission is two-fold:
Merchants can choose from a full spectrum of products and services to increase their profits and reduce expenses including custom loyalty programs, gift cards, check guarantee services, merchant cash advances and more. All terminals, whether countertop, wireless, mobile or virtual are PCI and/or EMV compliant to meet highest security standards for the U.S. and Canada. And, we back it up with expert round-the-clock LIVE support by a team of support specialists who undergo rigorous training in all products we sell or lease. Last year, over 95% of customer service calls were answered within 20 seconds.”
Like we do with our customers, Federated Payments provides expert tools and support to our U.S. and Canadian sales team. We supply them with their own web based agent portal to easily manage their accounts; upfront commissions paid daily; a dedicated sales manager for one-the-spot help when they need it; and a dedicated sales support department to answer any questions they may have fast.”
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
As stated above, Federated Payments is 100% dedicated to customer satisfaction and has made every possible effort to ensure that all customers, employees and sales team members have a positive experience. After speaking with the management at Federated Payment Systems, sales representatives and employees and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Federated Payments a positive Rating. Federated Payments made efforts to ensure that all customers were satisfied and Scott Avery, FEDERATED PAYMENTS’ Senior VP of Sales, assured Ripoff Report that the business continues to refine their products and services to ensure the highest possible level of customer satisfaction.
Mr. Avery states, “Acknowledging issues from both customers and sales agents is critical to our growth and future success. It’s important to make the proper adjustments and corrections quickly to eliminate any similar issues in the future. Our dedication and commitment to customers and agents always has and will continue to be the top priority and focus of our firm.”
STATED IMPROVEMENTS FROM FEDERATED PAYMENTS.
"Here at Federated Payments, we have lengthened our initial sales training and instituted evening advanced trainings each week for our sales representatives to so the merchant customer fully understands all pricing, products and services before signing up.
As we rapidly expand our sales team, we have recently increased the size of our sales support team dedicated to answering any of their questions quickly.
We have added 10 customer service experts to help reduce hold times and provide the highest level of support. Each customer service rep undergoes a rigorous 5 week training program.
We have upgraded our agent portal to make sure all sales representatives have the latest tools they need to efficiently and effectively manage each of their customer accounts.
Federated Payments proactively conducts what we call our “Merchant Check-up”. On a quarterly basis we reach out to all customers to review their accounts further ensuring we deliver the best customer service and technical support.
We are constantly adding new programs and developing vendor partnerships to provide our merchant customers additional ways to grow their business and increase profits.
Because security is critical in our industry, we conduct criminal background checks on every single employee as well as all contracted sales representatives.”
*Any consumer not receiving satisfaction from a member of Rip-off Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com.
This kind of dedication to customer service means that Federated Payments will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Federated Payment Systems, you are invited to contact them directly via email: specialhelp@fpsemail.com. Again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Federated Payments directly at 877-333-3728, and ask for Greg Slote, VP of Marketing and Public Relations.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Federated Payments or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us at EDitor@ripoffreport.com.
Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Federated Payment Systems.
Here's why:
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Federated Payments’ Commitment to Excellence and Consumer Satisfaction.
Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.