WE ARE A PRODUCTION COMPANY CALIFORNIA AND NEW JERSEY, PROVIDING NEWS FOOTAGE TO TV STATIONS AS PART OF OUR DAILY BUSINESS.
OUR PRODUCTION MANAGER TENDERED 5 FEDEX ENVELOPES TO A LOCAL FEDEX DEPOT ON SATURDAY FOR DELIVERY FIRST THING MONDAY MORNING TO OUR NETWORK ACCOUNTS FOR LIVE BROADCASTS.
FEDEX HAD DECIDED THAT OUR ACCOUNT HAS HAD SOME FORM OF FRAUDULENT ACTIVITY (THAT THEY REFUSE TO DISCUSS, DOCUMENT OR REVEAL), SO THEY HAVE REFUSED TO DELIVER ANY AND ALL OF OUR PACKAGES.
THERE WAS NO ONE TO DISCUSS THIS ISSUE WITH FEDEX OVER THE WEEKEND AND WHEN WE WERE ABLE TO CONTACT THE FEDEX SECURITY MANAGER ON MONDAY MORNING, WE WERE TOLD THAT THE QUESTIONS WE WERE ASKING ABOUT OUR TIME VALUE PACKAGES (WHY,WHERE,WHEN) WOULD NOT BE ANSWERED AND THE PACKAGES WOULD BE RETURNED TO US.
MAY I SUGGEST THAT THERE MUST BE A BETTER WAY FOR FEDEX TO DEAL WITH LONG TERM BUSINESS CUSTOMERS AND CLEARLY FEDEX HAS NO IDEA WHAT THAT WAY COULD POSSIBLY BE.
1 Updates & Rebuttals
Thomas K
Blaine,Minnesota,
USA
Whom is the account # belong to?
#2Consumer Comment
Tue, April 05, 2011
There are many factors why packages may be delayed dues to account issues. First of all, is the OP the actual person who is on file for the FEDEX account number used? If not, it doesn't matter if you are an employee or representative of that company. The information of the specific account holder is proprietary and will not be given out to other parties using that account number.
Shipments will be delayed if accounts are not in good standing, ie: chronic errors in shipment details, unauthorized/unapproved shipments of certain commodities, account billing in arrears, etc.
There is a legitimate reason the basic document envelopes were delayed. That reason will be given to the specific account holder only.