Complaint Review: FedEx

Fedex lost my passport with a visa, the tracking shows that it was delivered and left at the front door. I had to cancel my passport and then today was called by a FedEx office to let me know that a Lady delivered the package as it was mis-delivered. When I called the today to clarify where and get exactly where this was delivered the customer service lady told me that mistakes happen all the time. Fedex is not responsible for wrong delivery. I now have to pay $220 to get a new passport and expedite it as i travel next week. Also had to cancel a business trip that I cancel to be able to go to the passport center.  

I ask how they track if the driver is at the right address, they said the scan. The agent didn’t want to admit that it was their fault.