FedEx failed to deliver on time as promised
I had been told all day by FedEx through their automated customer service that my package would be delivered on April 11, 2019. I had seen a FedEx van pass by my apartment building twice, but it never came to my apartment complex. In my hometown and area, there is only one man who delivers things from FedEx the majority of the times.
I had even spoke with an actual human customer service representative that my package is still promised to be delivered to me today April 11, 2019 by 8 P.M. I told her how I seen the FedEx van pass by my apartment building twice, but it never came over here. She told me that it was probably another FedEx person who did not have my package.
I just called FedEX again around 6:30 P.M. and type in my tracking # through the automated customer service tracking system, and it stated that it is supposed to be here tomorrow on Friday, 04/12/2019 before 8 P.M. I pressed 0 to speak with an actual human customer service representative.
She told me that it will be here tomorrow because the man who was delivering it to me ran out of items and left and will be back tomorrow to get it. She said that they were trying to deliver it to me early. I had been talking to them all day & not once have I been informed of this information.
I feel like fault should fall on the delivery man and on them for prom. As I told her, people in my hometown have problems out of this delivery man working for FedEX in my town. It is obviously certain neighborhoods that he likes to go to, which is not far to customers.
I had things delivered to me previously by FedEx over the years, and the FedEx delivery people gives people's items to the wrong address (even when the address is written at the top of the house), leaves people items in front of the front door unsecure, and have other people to sign to get your package. He is very unreliable. UPS (#1) & USPS (#2) are better. Virgin Mobile needs to use a different shipping company to ship their items to customers.
4 Updates & Rebuttals
Kandy
Mississippi,United States
finally received it
#5Author of original report
Tue, April 16, 2019
On Monday, 04/15/2019 I had finally received it. It was left in a box by my door. I am thankful that no one had got it because it was people outside. Thank You FedEx!
Kandy
Mississippi,United States
I just did that
#5Author of original report
Sat, April 13, 2019
I just called the # that you provided twice. The phone rang multiple times. I did not get an answer.
Baker
Ashburn,Virginia,
United States
I can help
#5Consumer Suggestion
Fri, April 12, 2019
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Kandy
Mississippi,United States
update
#5Author of original report
Fri, April 12, 2019
I discovered that the reason why I did not get my cellphone yesterday is because the address did not include my apartment # on it. It was Virgin Mobile's customer service representative's fault. FedEx told me that the company would have to correct it by sending them an email because they do not accept correction to mistakes verbally.
Then, I called Virgin Mobile about the problem. They seen that the shipping address did not include the Apartment #. I think that she said that they are shipping me another cellphone. She told me to call them back within 24 hours about this issue. Well, I am not leaving going anywhere until I receive my cellphone.
FedEx had all yesterday & even early this morning to tell me that the shipping address was wrong yesterday. I would had been called Virgin Mobile about it. That was unprofessional of FedEx to find out simple information like that late.