FedEx Craig Did not refund me my money after claim is opened still. SAN FRANCISCO CA - California
On February 21, 2019, I have bought one plus 5 Android phone from NGP Store USA(order# 113-6537227-3529806 and tracking# 785625587092) I waited for this item to arrive to my house but nothing came. So then, I filed a claim on March 7, 2019(which was closed) and an appeal on March 22, 2019.
I waited until April 8 and they did not get a response from FedEx facility and also case is opened still(case# 0310939643). Craig said that he do not know why was it opened when claim is already denied. See attachment.
That person that received my package had to be wrong house because my place is not a business. It was trying to deliver to a business place and then on the following day the delivery man stated v. Vhong, who is not my member of residence received this package. No such last name as vhong.
1 Updates & Rebuttals
Robert
Irvine,California,
United States
A couple of points
#2Consumer Comment
Wed, April 10, 2019
You stated that they show the package signed by a "v. Vhong", but you say no one by that last name. Yet with this report you gave your name of H. Vuong.
I would not treat this as meaning it was delivered to a different person. Many times the drivers type in the
name of the person as they hear it. The two names are very similar, effectively 2 letters different, I for one have had my name shown as several different versions.
Your other issue is timing. Even though you have the tracking number, and could have gone online at any time to see the status. It shows that package was delivered on 2/28, yet you waited a week to file a claim. If you filed it on 3/1 for example they could have asked the driver if they remember that package, perhaps they know they delivered it to a different location. Yet a week later that driver has now delivered hundreds of other packages and may not remember that specific stop.
I'm not saying you didn't get the package, just that your reasoning may not be helping you.
Good Luck.