Complaint Review: Fergana Coffee Roasters

If you are an international buyer, do not buy from Fergana.

I was communicating with Bukhari, Fergana's main contact, over email for a number of months before deciding to make a purchase of their 5KG roaster around April 20th 2013. Bukhari assured me that the roaster would be produced and delivered to the Philippines by May 20th. After wiring over ($7000 - I have since learned to use escrows for all transactions) to his bank account, I patiently waited. 

One month went by and little word from Bukhari, communication was getting more and more intermittent. Another month went by with only one or two messages claiming that he was sick or on vacation. It has now been over 4 months, and the situation has not changed. I even call their number in Istanbul a few times a week - I got through to Bukhari's colleague Ahmed, who repeated said he would be sure Bukhari is made aware of my predicament, but now that phone number seems to be disconnected. The client I was working for is now about to cancel the order, and I will return the money thinking this as a lost cause.

As a small business operator, this is a significant financial hit (and learning experience). Be warned that Fergana cannot deliver on what they claim.