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  • Report:  #691004

Complaint Review: Festiva Resorts

Festiva Resorts Unscrupulous Promotions New Orleans, Louisiana

  • Reported By:
    stoneman4040 — Mandeville Louisiana USA
  • Submitted:
    Sat, February 05, 2011
  • Updated:
    Tue, February 08, 2011

Festiva and their associate, "Vacation Tour and Travel, Inc." are unscrupulous at best. We were promised a "free 4 day cruise" for attending a sales presentation in New Orleans. We attended said presentation and politely declined to purchase a "time share." We were given our "certificate" for said cruise. We can only use their "associate" to book the cruise. Several months went by and we have recently called to book our trip. Surprise! The free cruise will cost us over $300.00 each.

Of course I looked around on the internet and I can book the cruise in a better stateroom for less money (including taxes, port charges, etc.) at numerous legitimate businesses. So I then decided to check on "Festiva" and "Vacation Tour and Travel, Inc." and their reputation/complaints. Talk about shady trade practices.

I am considering contacting "Carnival Cruise Line" directly to let them know of the reputation these companies have and the effect it could be having on the "Carnival" name. I can't imagine Carnival wants their brand sullied with this type of sham.

1 Updates & Rebuttals


Festiva Rep

Asheville,
North Carolina,
USA

Contact Us

#2UPDATE Employee

Tue, February 08, 2011

Robert, We are sorry to see you are having issues with your cruise. We take
customer service very seriously and would like the opportunity to
resolve your issue. Please send your contact information to
comments@festiva.travel and I will have a manager contact you. Thank
you.

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