Complaint Review: Fiber.net

Ryan Thompson
PO BOX 4523
Idaho ID Pocatello
Filed against :
Fibernet Corporation
1155 S 800 E
Orem UT 84097-7230
Complaint Description:
I put my server in their data center, so that they could manage my server. But when I called for a reboot, they claimed they couldn't find my server I put my server in their data center, so that they could manage my server. But when I called for a reboot, they claimed they couldn't find my server. They had helped me install the server. The server was in the correct position according to their (Fiber.net's) instructions, and hands on installation assistance. Both my project manage Alex Guzman, and the sale rep Bridger Harrison were
their when I installed the server. Originally they gave me the wrong port on the switch, so I called them, and I they came down to correct the miscommunication that was sent in a previous email. When I installed my server, it was the only one on the rack that was "4u" which is 4 server units tall, takes up 4 units on the rack. It was positioned according to their instructions, with their hands on verification that I had installed it correctly just a month or so before I had a problem with the server and asked them to reboot it.
Which is part of the contract, they obligated theirselves to reboot my server upon request. I put my server in their data center, because I travel. Some parts of the year I am in Maine, some parts of the year I am in Idaho, and some part of the year I am in California. So I needed someone to manage my server, at the cost of $179 per month. But when they wrote me back several times over a four our period telling me that they couldn't find my server. I got a bit worried, because I couldn't reach my server remotely.
And now they are saying "they don't know where it is". So I came straight down from Pocatello Idaho, to Orem Utah, to reboot my own server. The server was still in the same place it was assigned to originally. I have no idea why they couldn't find it. It gave me quite a scare though. Anyway, now that I have removed my server from their facility, they are trying to charge me full price on this contract. Even though they didn't live up to even a basic service level in our agreement. I shouldn't have had to travel 7 hours round
trip just to reboot my server, when it was supposed to be in a fully managed environment, and reboots were included in the service that I was signing up for. I see when just doing a google search, that this has been a complaint by many of their customers in the past. They get customers signed up on a pretty tough contract, and then they don't perform good service. When their customers want to leave, Fiber.net makes life difficult for them.

Ref; google.com/search?q=fiber.net+ripoff&ie=utf-8&oe=utf-
8&aq=t&rls=org.mozilla:en-US:official&client=firefox-beta&channel=fflb

(Google >   "Fiber.net complaints" )

After trying to arbitrate this with Fiber.net, and having to call repeatedly with no return call back for over a month. Just to learn finally when I do get through to their manager Ashton, that I am going to be stuck with paying for another 8 months worth of service, despite that I have not had my equipment being hosted at their facility for over a month, and I am caught up. Now that my equipment has been proven to be unsafe there, I can no longer trust them to host my server. Therefore, I am not paying their $1638.20 fees in advanced, for services I will never use. They dropped the ball on this one.
Your Desired Resolution:
I want a $1638.20 refund on this contract, because they failed to provide the professional services that I was paying for. They dropped the ball, and they should not stick me with a bill for services that they can't or won't provide. I have an email record and I would testify to my claims under oath in court.