Complaint Review: FiberUSA - Piranha Technology

On 02/06/2003, I placed an order with Piranha Technology, (see below), for a SDT9000 SDT-9000 dds3 4mm 12GB/24GB Backup tape drive for my employer, Peter Koch, of Koch Eye Associates. The drive has started breaking the tapes. I purchased new tapes, and it still "ate" them. I have used the cleaning tape to no avail. The last time I inserted the cleaning tape, it broke it. Also, when the tapes eject, the door fails to open, which causes the tape to jam in the drive.
This unit has a 1 Year Warranty.

I emailed FiberUSA, Inc./Piranha Technology to get an RMA to return the unit for repair or replacement. I received no response. I have tried numerous times to contact them. Their telephones have been disconnected, and most of their e-mail addresses are not working. They are, however, still taking orders.

I need a replacement tape unit ASAP.


Their VeriSign Secure Site Program has EXPIRED. (see below)
Name SECURE.PIRANHATECH.COM
Status Expired
Validity Period 13-JUN-02 - 13-JUN-03
Server ID
Information Country = US
State = California
Locality = Santa Ana
Organization = Piranha Technology
Organizational Unit = Ecommerce
Organizational Unit = Terms of use at www.verisign.com/rpa (c)00
Common Name = secure.piranhatech.com

---------------------The Order------------------------------
FiberUSA, Inc. / Piranha Technology Corporate Headquarters
1701 E. Edinger Ave Suite B1 - Santa Ana, CA 92705 Toll Free: 888-625-9441 Phone: 714-547-7400
http://www.piranhatech.com

Payment Receipt
Thank you for your order


Invoice #### Order Made 02/06/2003
Model Product Quantity Price Subtotal
SDT9000 SDT-9000 dds3 4mm 12gb/24GB internal scsi dat 3.5 Inch Bezel INSTOCK SDT-9000INT 1 $344 $344

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$344 subtotal
+ $ shipping
+ $ tax

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= $389 total

Model: SDT9000
Condition: NEW
Warranty: 1 Year
Includes: BARE DRIVE

Note: To check your shipping status simply go to our website http://www.piranhatech.com/track/trackorder.asp then enter your invoice #

CLICK here to see why we deleted either a phone number, link or e-mail address from this Report.

Michael
Charlestown, Rhode Island
U.S.A.