Fidelity Home Warranty ripoff San Francisco California
Bought the Home Warranty. Air conditioner is leaking water. They sent out 3 "professionals" that couldn't find the discharge line out of the house so "it wasn't covered because they couldn't access". I (single female) found the discharge line. Now they won't cover because it doesn't effect the air-conditioning unit (it still runs, it's just leaking water all over my house.
I have to pay for my own company to come out and clear the line. They won't cover any of the subsequent damage because it's secondary, as a result of the water leaking all over because they won't clear the line. By the way, they had one of they're "professionals out last Oct. and he cleared the line then. What changed? More damage this time? Oh, yeah, it took them 5 days to figure this out.
Meanwhile, again, I have water leaking all over. I will file a Request for Assistance with the State of California Dept. of Insurance but apparently they don't really seem to care about that.
Gail
Palm Desert, California
U.S.A.
2 Updates & Rebuttals
David
Riverside,California,
U.S.A.
Where did you service them?
#3Consumer Comment
Thu, October 20, 2005
As you took them to small claims, and won, would you provide the service name and address to sue them? I'm having to go through the same thing and it would be nice to know where to do it.
Gail
Palm Desert,California,
U.S.A.
I took them to Small Claims Court.
#3Author of original report
Wed, September 01, 2004
Update: 8/31/04
Court date 8/16/04. They lost. I have not received the money from them yet. Court says they have 30 days to pay or Appeal the Decision. I will update on 9/16/04.
Don't be afraid to take them to Court. You can win.