I’m very disappointed with this process so far. Before the contract you’re so nice and available. Fidelity seems to be a good home warranty company but after my FIRST contact with customer service to try to solve an issue I’ve got really frustrated with the treatment and poor quality of service.
And the worst thing that you simply denied to fix something that is clearly covered by the contract. But you keeping insist that was a pre-existing damage. Well, the inspection report shown that the salt pool system was not tested but it’s doesn’t mean that were broken already. And I’m SURE that was up and running perfectly.
So, I’ll have to pay for that but one thing you have to be sure, next time I’ll not renew my contract with Fidelity and if someone ask me about a home warranty company I won’t hesitate to not recommend Fiddelity.