Fidelity National Warranty Automobile Warranty Scam Olathe Kansas
Fidelity National Warranty is an absolute scam. They contacted my mother-in-law on her cell phone to sell her an extended auto warranty she does not need or can truly afford. She is on a fixed income. How did they get her cell phone number anyway? They would not explain. They stated that it "was her last opportunity to extend out a warranty to protect her from any unexpected repair bills". They had been calling her for weeks.
She told them that she was disabled and on a fixed income, but they continued with their forceful and intimidating tactics. She bought the warranty even though it was overpriced. When I found out, I tried to cancell the plan. They immediately dropped their price by almost $1200 stating she qualified for various discounts. I asked why didn't she get your best price in the beginning? They couldn't answer....I stated that she wanted her money back. They countered with "when her car breaks down in the middle of nowhere, will you go and pick her up?" Obvious scare tactics.
This should be illegal for these crooks to call you on your cellphone or home phone. They still never anwered our question. How did you get her cell phone number?
William
Cleveland Heights, Ohio
U.S.A.
1 Updates & Rebuttals
Fidelity National Warranty
Olathe,Kansas,
U.S.A.
Irresponsible reporting
#2UPDATE Employee
Tue, May 19, 2009
Let me first start by saying Fidelity National Warranty is a 100% legitimate company that sells real warranties that are backed by real "A" rated insurance companies. The company only calls people to sell a useful product that helps people that cannot afford a costly repair when they least expect it or can least afford it. People on a fixed income are the people that need it the most. Do you really think a dealership cares what a customers income is when the customers car breaks down? It is what it is. Does anyone really think that the vehicle itself cares how much money or what income a person has when it has a breakdown? That is absurd. But no repair facility in the world would ever overcharge someone that had a breakdown and didn't have a warranty to protect themselves-would they? We all know the answer to that. The truth is cars break down and either you have a warranty or you don't. If you have a warranty-good for you, if you don't, good luck. Also their are no dealerships or repair facilities that I know of that accept payments for repairs, unless you know them personally. People buy warranties for peace of mind.
Fidelity National Warranty never forcefully tries to make people buy warranties. We present the facts and let the customer decide. We do have very good salespeople that are trained to be salespeople and try to sway people to buy our product. As far as I know, there are no laws against that. Our salespeople make an honest living selling an honest product for an honest company. Some of our customers pay full retail, some qualify for incentives or discounts. As far as I know, most businesses operate on that very same premise-profit!!! Does everyone pay the exact same price for an automobile as their neighbor? Of course not. Some people are better negotiators than others. Profit is not a dirty word. Everyone in America that has a job, gets up and goes to work to make a profit for their family. This country wasn't built on non-for profit.
This person just happened to qualify for a senior citizen and disability income incentive. We are sympathetic to those situations and try to help when we can.
As far as us using scare tactics to get our customers to buy, that is absurd. We don't have to resort to cheap parlor tricks to get someone to buy a warranty. The labor rates alone in this country should scare people enough. We merely point out to our customers, situations that arise on a daily basis, that can be extremely costly if they do not have a warranty. Maybe William from Cleveland Heights, Ohio should have asked how many happy customers we have, that have had a warranty pay their claims when they least expected it.
When a customer asks to be refunded we do it immediately, without question. We do try to re-sell the customer on the idea that their initial decision to purchase a warranty and protect their budget was indeed, a good idea. If they still want to cancel we do so no questions asked, and make an immediate refund.
As far as having the persons cell phone number, we contract out to a third party marketing company, just like other types of companies do to sell their products.
It is my understanding that they use a predictive dialer to contact concurrent phone numbers until the dialer gets a live customer that may or may not be interested in the product being offered. These numbers have been "scrubbed" against the National "Do Not Call" List so that anyone that is on that list, should not be getting called. If someone calls to have their phone number added to the National "DNC" list it takes 30 days before that becomes permanent. If someone wants to be removed from our marketing efforts, we do so immediately. That does not stop our competitors. And when applicable, we gladly provide the phone number and web-site for the National "DNC" list to any customer that would like to have it.
When we as consumers see advertisements on TV or hear them on radio, or get those endless and annoying Wednesday newspaper inserts in our mailbox that we don't want to see do we call and complain to the newspaper or TV station or radio station? In this day and age, this is just another way for a product to be marketed. If you aren't interested in the product being offered, either do not respond or just say NO.
It is very irresponsible of William of Cleveland Heights, Ohio to "slander" a company that he knows nothing about without investigating his accusations. Yes, there are companies in our industry that are of dubious repute, as there are in all industries in this country. If we are guilty, it is by association only. We operate a company that fully complies with all state and federal laws. We do not accept bullying or lying by any of our sales agents and only sell quality products through quality companies. Since when did it become okay in this country for people to be irresponsible and "slander" and call people "crooks" before investigating it fully. This country's judicial system was founded on the premise of "innocent until proven guilty." But now it seems that anyone that has access to the internet can type or say anything they want to, whether it is truthful or not, without knowing or caring how many peoples lives it could afffect. William from Cleveland Heights, Ohio is a liar and is irresponsible. Go grind your axe somewhere else sir. I sleep well at night knowing that my company is doing good things, with honesty and integrity for the consumers of this country.
Very Sincerely,
Brian
C.O.O.
Fidelity National Warranty
Olathe, KS.