Fidelity Warranty Services failure to pay claim Deerfield Beach Florida
My 2005 Jeep Grand Cherokee with 29,000 miles all of a sudden would not start in my garage. I had Platinum service contract to cover bumber to bumper. I had the vehicle towed and Jeep automotive dealer said the security system had locked and they reset the computer and could find nothing else wrong. My contract provided for towing. I filed a claim for $75.00 and it was denied because no parts were replaced. The company representative said towing would be included if car malfunctioned. It did not state a part needed to be replaced before they would pay. This company is a rip-off.
I then tried to cancel the contract and the company referred me to the dealer where I go the car. I caled and cancelled the contract as about half is left on the contract. That was 6 weeks ago and to date I have received no reimbursement check. This company should be barred by the insurance commissioner from doing busniness --be very careful they just take your money and do not live up to the contract. No where in the contract does it say a part needs to be replaced.
Oes
Middelton, Wisconsin
U.S.A.
1 Updates & Rebuttals
Mca
Foristell,Missouri,
U.S.A.
Read your contract
#2UPDATE Employee
Fri, February 06, 2009
Please don't take this personally but, consumers need to read the contracts that they sign. I'm sure you stil have a copy of the contract. Had you read the contract before you signed it you could see that it is not a "bumper to bumper" contract and that Towing allowances and Rental Car provisions are eligible for covered repairs by the contract. The contracts state You will be allowed up to $75 for a Mechanical Breakdown covered under this Service Contract or the Manufacturers Warranty...