Complaint Review: Fifth Third Bank

On March 31st I went to an ATM located at 8075 Beechmont Avenue. This is a Fifth Third owned ATM that is not affilliated with a branch. I inserted my card and requested $400.00 from my checking account. The machine processed and as I thought my money was about to come out, it didn't. The receipt printed and showed a $400.00 cash withdrawl and an error message printed on the receipt. "#103 Cash Dispense Error Detected".

I immediately called the bank on my cell phone and confirmed that the system indeed showed a withdrawl in the amount of $400.00 from my account. They advised me that I would need to go to a branch to fill out an afadavit.

I did so and was instructed that it would take 3 days to process. I was not pleased that I could not get my money the same day, but since I had no leverage, I was unable to convince them to help. I called my branch and asked to speak with the branch manager. She then advised me that it would take up to three weeks to complete an investigation.

I told her that this was unacceptable and asked to escalate. She said she would try to see if she could get a conditional credit until the matter was resolved, which she did the next day.

Today I was advised that after investigating Fifth Third would credit my account $340.00 because the machine was only over by that amount on that date. This is their final position.

Fifth Third Bank stole $60.00 from me. They refuse to pull video of the transaction and will not consider the matter any further. I do not like to write these letters, but feel it is my only recourse. I have closed my account. Never at any time did I receive an apology or anything that sounded empathetic.

This is a cold organization that makes tons of money and has very little regard for it's customers.

Jere
Cincinnati, Ohio
U.S.A.