Fifth Third Bank Car loan issues with Fifth Third Bank Cincinnati Ohio
I had issues with Fifth Third Bank a while ago on a car loan. I received late notices and charges for payments I had been making on time. I was told by a customer service rep that once a payment recorded as late, they took the late payment out of your next payment. That made your next payment late so it compounded the problem.
I reported the issue to the Federal Reserve Bank of Cleveland ( they are responsible for monitoring issues with Fifth Third). After an investigation, I was told that it was not done intentionally. Miraculously, Fifth Third removed the late payments charges. I also confirmed with the credit reporting agencies that these had been removed from my credit report.
Don't be timid about reporting the abuses to the Federal Reserve. That's what they are there for!
J turner
rochester, New York
U.S.A.
1 Updates & Rebuttals
Mommakris
Ames,Iowa,
U.S.A.
Thanks for the advice!
#2Consumer Comment
Sat, February 21, 2009
Thanks for the advice about reporting this bank to the Fed Reserve Bank of Cleveland. I will be filing a report with them. Fifth Third always wants to make sure that you know the conversations are being recorded when you call them. That may just come back to haunt them after this report has been filed. I have now paid the loan in full, but would like to have this whole mess removed from my credit report. Hopefully the Feds can make that happen?