Complaint Review: FIFTH THIRD BANK CINCINNATI OHIO

DO NOT LEASE A VEHICLE THROUGH FIFTH THIRD BANK! My lease was up on 8/13/04. I got a loan to buy the vehicle through my local bank and sent in the payoff check to Fifth Third Bank on 8/9/04 with certified delivery. I received confirmation that they received my check on 8/11/04. I called them on 8/23/04 to make sure my account has been paid off and closed.

To my surprise my account was still open and my check had not been processed. I was told to call my local bank and see if the check was cashed, so I did and Fifth Third cashed my check on 8/16/04. I had my bank fax them a copy of the cashed check on 8/17/04. At this point the harrasing phone calls and delinquent lease notices are starting.

I requested to speak to someone in managament,the manager that I had to deal with about as worthless as the customer service dept. He did not return my phone calls and was very rude and became angry when I asked to speak with his supervisor or someone there that actually knew something. This went on until 9/1/04 they posted my check to the wrong acct...NOT MY PROBLEM!

When they received proof of the cashed check on 8/17/04 my acct should have been taken care of and closed and THEIR error delt with later. I was told that they don't understand what the big deal is, the big deal is I am getting harrassed for not making a payment that I made and now my local bank is calling threatening to charge me $200.00 for the vehicle title that they still don't have.

I am showing having a loan and a lease for the same vehicle! And they don't understand what the big deal is!!!! How on earth is the company still in business and worse yet handling our finances.

Melissa
DOVER, Ohio
U.S.A.