Complaint Review: Fifth Third Bank

Last year I had a number of unauthorized charges against my Fifth Third Bank Mastercard debit card. They were made by online casinos outside the U.S...I filed a dispute with the bank and changed my debit card number. Fifth Third investigated and returned the money to my account.

In November, I found that it had happened again but this time dozens of charges; some three and four times a day and all for similar amounts. I Fedexed a dispute to Fifth Third and after a month, I Fedexed another dispute. It has now been 5 months and Fifth Third claims that they never got my disputeseven though I have proof of delivery.

They started investigating in January after I filed a complaint with the Federal Reserve in Cleveland. I have sent 14 faxes to their Dispute Department, all unanswered. I have received two form letters saying that the matter will be resolved in 30 days. That was two months ago. there is a substantial amount of money involved and Fifth Third never called me once when these charges were being processed to question if they were authorized. That is a violation of their agreement with Mastercard.

It appears that Fifth Third's security is non existent. I had five accounts with Fifth Third and I have closed four of them. I only have the one left that is in dispute. I believe that if they did this to me, they have done it to others and i would love to nail them with a class action. By processing offshore online casino charges they are facilitating criminal activity in violation of the RICO Act.

Ken
Naples, Florida
U.S.A.