Complaint Review: film monkey studios

Film Monkey is a terrible company.  I tried to cancel right away after seeing horrible reviews on yelp and they threatened to sue us and ruin our credit if we cancel, the bank once the payment was processed removed the charges, now 3 months later, they have the charges back. So for weeks i have been asking them to provide the names of the photographers and videographer since many of the complaints say that they never showed up and if they did they never got their product.  After weeks of texting emailing and calling them, the owner rebecca has sent me very rude, condensending and sarcastic emails. I keep asking her will you refund the money or will you provide the service, she will not answer that question.  SO I am assuming that she will do neither.