Complaint Review: Financial Education Services

signed up for credit repair in October 2015 for myself for 299.00. FES was supposed to continue to send dispute letters to the Credit agencies until October 2016. They stopped on April 2016 because I canceled the will & trust monthly payment of 89.00. When I called to complain they informed me that  because I canceled their other services they would no longer help me. I advised tem that I was not told that when I initially signed up in October 2015 that the 299.00 paid for the credit repair. The manager Abe stated he would start sending the letters out again for credit repair in April 2016 never received them. Then prior to that I had signed my husband up for the same service only his plan was 399.00. We paid 299.00 and owed 100.00 that was put on a payment plan until the 100.00 was paid in full. However, they not only took the 100.00 out but continued to take money out of our checking from April-December 2016 for a total of 351.00.

My husband just recently received his letter in October. I called to complain the first week of December spoke to a manager name John Doyle and promised that he would fix everything he would send the credit dispute letters out for me and my husband and refund 111.00 for the mistakes of not receiving services paid for. However, he debited our account on 12/21/16 for 111.00 twice. I spoke to another manager named Miguel x301 and he stated he didn't care if I filed a complaint. I later spoke to Pat on 12/22/16 and she apologized and acknowledged that the payment center messed up and offered to give me an additional credit for the inconvenience. She also stated that the payment center stated the money would not go through because they voided it! 12/23/16 money was taken out and no CREDITS were put on my account! I want a full refund back of everything that was taken from my account and our initial payment of 299.99.