Complaint Review: FinanciSuperstars - Tax Lien Certificate Sales

The rest of the story that was left out of the previous story from Provo.

Three days after purchase transaction, password was given over telephone. Two days before 5-day limit for refund. Password was provided to access web site and telephone hotline. Access problem with password resolved with one day remaining for review of materials.

One day to access web site to receive any educational value from program. Next day access to site and phone was blocked due to first inquiry regarding refund. Materials for reference and telephone hotline were not available from day one.

Telephone access service denied. Web site access denied. Refund denied.

The credit card dispute is not lost, but still pending investigation. The BBB investigation is still pending investigation. This firm does not issue any opinions on any value of any company position.

The materials consist of:

1 plastic bag with carrying handle
8 audio CDs
3 reference books
1 3-ring binder Manual

The offer for more telephone mentoring of unusable materials was not acceptable in lieu of a refund. Telephone mentoring is another BS stalling tactic to pacify. It's like learning to swim lessons over the telephone.

The offer of other unusable products was not acceptable. The final offer of paying $199.50 for restocking fee was not acceptable. This arbitrary fee did not appear on the contract receipt. The materials are in complete re-sellable condition as printed on receipt.

Materials are unusable. Telephone service was not provided. Web site was blocked for access. No usage of phone service. No service access of web site.

No alternative but to declare this scam operation from Provo, Utah, bilking consumers for any cash available. Next step will be to seek other legal steps and to warn the public of this type of working at home scams.

It's not a work at home opportunity. The true term should be high priced information without hope of living up to return or refund policy.

Tom attended a Financial Superstar Conference in early September. The event was an all-day conference with several excellent speakers on various financial topics. During the conference, Tom decided to purchase a home-study kit that instructs people about purchasing tax liens as a long-term investment strategy. At the time of purchase, Tom took possession of the educational materials and signed a "5-business day" return policy which allowed him to cancel the purchase anywhere within 5 business days.

Three days after his purchase, Customer Service contacted him by phone, offered additional support, and made sure he had the Customer Service toll-free phone number.

Several days outside his return policy, Tom called our Customer Service Department asking to return for a 100% refund. After having received the educational value from the program, Tom now wants to cancel, not because the program doens't work, but because he was looking to a "get rich quick scheme," rather than a long-term investment opportunity.

Tom has rejected all of our offers to settle or negotiate. We have been very reasonable and generous in offering to trade products and receive additional services at no charge. He has lost a credit card dispute and a Better Business Bureau dispute because they also see the value in our postion. Tom accepts no responsibility for signing a contract, reading all the educational material, then choosing to return a product well outside an agreed upon return policy.

These rip-off scam operators all have common, deceptive scams. They are working out of Utah or nearby cities.

The other common traits are: 1. They state they are selling information. 2. They state they will supply software. 3. They state they will assist buyers with any help over the phone. 4. They will stall and deny any refunds. 5. They change their names frequently to confuse and hide.

They have different names, but the same deceptive schemes. The latest list of scam names:
1. Stores Online
2. Financial Super Stars
3. Tax Lien Certificate Sales
4. U-sight Bridgeview Bank
5. Galaxy Mall

They change their names when the complaints start to pile up. Then they start up again with a clean slate.

Beware these scams from Utah. Under any name, they all smell the same; crooked scams!

I sent a letter explaining why I wanted to cancel. I stated that this was an unsuitable program for my needs. The program promoted the claim of "immediate cash flow..." After checking out the facts of the program, I find that the cash flow could be from a short term of 6 months (best case scenario) to a long term of 5 years. This one disparity alone makes the program unsuitable for my position.

After another few days delay, the appointment with this next office produced a hard line talk of two choices. 1. Personal mentoring for applying the educational materials. 2. Return the materials and pay a 10% fee for re-stocking ($199.50)My choice is to block payment through the disputing of the credit card payment. They felt very secure that the credit card firm has no power to deny payment. This must be their routine matter of business.

My reasoning for seeking a refund is that: 1. The promotional advertising is misleading and deceptive. 2. The refund process is misleading. 3. At this point, the material is unusable. 4. No services were delivered (website blocked) as a condition of the program. I believe that the primary mission of this company is to extract the most money from the paying public while limiting their liability to refund or cancel.

At the first inquiry regarding a refund, they blocked off the web site information link and hot line for the program, at the same time denying a refund. At this point the materials, in unused re-sellable condition, can't be returned. The web link is blocked, and the hot line is not accessible.

Thus, the program services cannot be used and the refund is denied.My choice is to block payment through the disputing of the credit card payment. They felt very secure that the credit card firm has no power to deny payment. This must be their routine matter of business. My reasoning for seeking a refund is that: 1. The promotional advertising is misleading and deceptive. 2. The refund process is misleading. 3. At this point, the material is unusable. 4. No services were delivered (website blocked) as a condition of the program.

I believe that the primary mission of this company is to extract the most money from the paying public while limiting their liability to refund or cancel. At the first inquiry regarding a refund, they blocked off the web site information link and hot line for the program, at the same time denying a refund. At this point the materials, in unused re-sellable condition, can't be returned. The web link is blocked, and the hot line is not accessible. Thus, the program services cannot be used and the refund is denied.

Firms that conduct their business in this manner should be exposed to alert the American public of corrupt business practices. Unfortunately these types of companies only get exposed when they appear on a list of bad businesses and scam promoters. (www.ripoffreport.com)

This Financial Superstars program travels all over the U.S, drawing huge crowds of people anxious to make money in diverse ways. The dreams of creating and protecting wealth are the magnets that draw the crowds. The public eventually finds that their money is very easily extracted, but difficult if not highly impossible to get a refund.

Correct spelling title: Financial Superstars/Tax Lien Sales Certificate