Findlay Cadillac - Saab findlay cadillac offers lying salespersons fraudulent used car certification and poor finance department customer service Henderson Nevada
I must advise all car buyers to avoid working with Findlay Cadillac. Salesperson Terry Sherman lied to my wife Katharyne and I by failing to order parts for our 2002 Cadillac Escalade.
Mr Sherman stated repeatedly that the part (custom wheel hub) would be ordered (after we bought the SUV) and repeatedly stated that "the part was being shipped by UPS and would be here shortly". Six weeks later we discovered the part was never ordered, and it was only thanks to the diligence of the Service department that the wheel hub was located. This required numerous calls to the dealership, as well as three seperate 50 mile round trips to the dealer - all unnecessary.
Diane is the finance department has cost us over $100 per month in unnecessary interest payments on our car loan. While we do not have perfect credit, we were pre-approved by GMAC @ 13.75% for a Hummer by Parkway Hummer in Santa Clarita, CA. We decided we wanted to buy a Escalade instead, and were told by Diane that WFS financial was the only company that would "buy" our loan - at a whopping 18.9% rate!! We are now forced to apply for refinance, with no guarantee for approval!! Isn't Cadillac a GMAC product? Should not every customer (even with marginal credit) be run through GMAC???
The used car certification process at the dealership was a Joke!! The vehicle was delivered to us with the front wheels completely out of alignment - again requiring another early morning appointment and a 50 mile drive to the dealership to fix something that should have been handled before delivery.
Incedentily, we did NOT receive special discounts or incentives to buy this SUV. Mr. Sherman "tried" to get us a discount off the asking price, but the price, we were told was "not negotiable" because the price did not include "certifying" the vehicle!! The vehicle, a 2002 with only 25K miles was merely
"certifiable"!! Hence, hidden acquisition costs!!
Finally, at the contract signing we were told for the first time about the "non-negotiable" $450 title fees!! Additionally, smogging the vehicle costs $50, when I can go down the street and pay $20!! Again, inflated and hidden costs presented to us only after we had paid a deposit to hold the vehicle!!
Last month we went to try to informally resolve the above complaints with Daunne in the Customer Service Department. While she was patient and agreed we had valid complaints, ultimately she was powerless to help us, and has left us to fend for ourselves.
While I can give high marks to the Findlay Service department, I must give the dealership sales, finance, and sales management team an F! Do not buy an vehicle from Findlay Cadillac.
Stephen
Las Vegas, Nevada
U.S.A.
2 Updates & Rebuttals
S
Newport Beach,California,
U.S.A.
The State of NV allows that nonsense
#3Consumer Comment
Mon, December 18, 2006
In Nevada, car dealers have no restriction on what they charge customers for documentation, smog, etc. In California, documentation fees are max $50, smog is $12 for the certificate, etc.
Never believe your vehicle has actually gone through the certification process without looking at the paper-work/repair orders, etc. Dealer won't let you see them?? Don't buy that car.
As for the loan process. You may qualify for a HUMMER because GM wants to push those and is willing to accept the risk. Used cars are even riskier... you should have taken the HUMMER.
If you want more consumer protection, buy your cars in California.
Jason
Henderson,Nevada,
U.S.A.
Common Sense vs. Consumer
#3Consumer Comment
Fri, February 27, 2004
I have purchased vehicles from the dealership in question for the last 20 years and I would like to respond to Steve from Las Vegas.
Let me begin by explaining that I do have a 700+ credit score and purchase a new or used vehicle about every two years (for family and friends).
Let us address the issues one at a time.
First of all, an aftermarket part can be a difficult item to receive due to parts being discontinued and as your email stated, the parts department needed to locate the part not order it. Could it be that the part was no longer available anymore?
Second, to accuse finance person of attempting to make money is not a new statement however; did you look at the interest rate before you signed the contract?
A pre-approval is just that, an approximate approval based on history files and not based on your current credit. If you had a pre-approval through GMAC for 13.75%, why would you sign a contract for 18.9%??? Could it be that your pre-approval was denied by the current collection accounts or bad loans? Don't be angry with the messenger, be angry with who wrote the message, your credit was not very good and the rate that you were approved at was less that desirable to you, Life happens.
Third, when a vehicle is New, it comes with a warranty. The reason is that no car is built by the hand of god. Mechanical things break, i.e. you need a warranty. Again, Life happens.
Fourth point, you asked for a discount. Why? You were looking at a vehicle that you wanted and when you were told the price, you agreed. AAA members, Credit Union Sales, the internet, etc... are services that offer you a discount when purchasing a vehicle. It is hard enough to find the perfect vehicle, home, husband or wife, but once you find it, pay for it.
Fifth, Documentation fees, smog and title fees are charged by the dealerships to keep the Moslems that you sit in open to the public. Without them you would be dealing out of a mobile or trailer. If you do not want to pay them, buy vehicles from a private party with no guaranty or warranty. It is the cost of doing business with a dealership.
It seems that with bad credit, a bad attitude and a total lack of common sense, you and your wife, Kathy, should ride the bus or suck it up and be men about your purchase decision.