Complaint Review: Fingerhut Inc.

April 18, 2015

I want to warn people about fingerhut purchases specifically if you have to return an item. On Novenber 17, 2014 I returned a Toshiba Satelite 6gb 17.3" laptop to fingerhut because it was too slow and I discovered Windows 8 was really difficult to use.

 I used the shipping labels for returning the item as directed and packaged everything just as I had received it. I sent it through USPS as directed. In January I recieved a bill for the item I had returned. I called them to find out why I was being billed for an item I had returned.  They told me that the box had been returned but the merchandise was not inside it except for the "free gift" I had also returned with the item.  I assured them that I had shipped everything properly but they said I was responsible anyway for the full cost of the item.  

This was a deferred payment plan item and they began billing me in March 2015. They told me that unless I had gotten the item insured or had a receipt from the post office I would still be libel for the full amount of the purchase. Fingerhut does not bother to investigate these situations. They simply accuse the customer of being at fault.  I didn't want my credit ruined so I sent them a cashier's check for the full amount, which by this time was $764.00

I then reported the case to the FBI, Federasl Trade Commission, The Better Business Bureau, Facebbok friends, Linked-in,

and Yelp and now you guys. I am a senior citizen and an advocate against fraud and crime against seniors. No one can afford this kind of ripoff. And when the postage labels say pre-paid I'm going to assume that they really mean it! I do business   with hcompanies in good faith but I aboslutely have no faith in this company!

I'm glad these guys are going bankrupt!  They deserve to go out of business when their own employees are stealing from their customers and nobody gives a dam!

Debbie H