Complaint Review: Fingerhut

 I use automatic bill pay with fingerhut. Today they charged me 200 dollars over the minimum payment due. When I contacted them I had to speak to a guy that couldn't hardly speak English. I tried explaining to him what had happened but he just kept trying to divert my attention and exp,ain't that I had been charged because I was late. How do you get charged a late fee when it is automatically deducted? After spending time with this guy for over an hour I asked for a supervisor, he put me on hold and came back with no supervisor. This is not the first conversation my family has had with this company. It always seems li,email there is no one that wants to help you, just a bunch of idiots in one room. My wife order something for my kids in December. They shipped the wrong product and when she asked them for a refund or the correct product they told her she would have to pay 20 dollars to ship the product back and 20 more to receive the correct product,WTF? Bottom line is that they are a bunch of con artists that will steal from you and you will never see your money. I will never be purchasing from them again.