Complaint Review: Fire Pay - Surefire CommerceInc

first this
--- info@firepay.com wrote:
Souleymane I have reset your bank account registration
to allow you to enter your new information.
The next time you log in to your FirePay Personal
Account you will be asked to register your new bank
account. Once you do this a new validation deposit
will be sent to your bank.
Please do not hesitate to contact us if you have further inquiries.
Best regards,
Jimmy
FirePay Personal Accounts
Customer Service
Email: info@firepay.com
**** Please include this email in your reply ***
---------------------------------
Then after I do it I get locked out of my account and it has been like that all week.

---------------------------------

Monday, February 07, 2005 05:45:06 To:
firebunny@xxxxxx
Subject: Your FirePay Account

Hi how are you? What happened why was this done? I

just had my bank information updated by a

representative and I was told to go in and add my bank

information again. Also I was under the impression

that my previous bank account could not accept

depostits from Fire Pay which is what I was told. But

now I see that it has gone through so I would like to

have my previous bank active again. Thanks

--- info@firepay.com wrote:


> Dear Souleymane Conte,
Your account has been temporarily disabled. In

> order to enable your account, please fax a clear,

> legible copy of the first page of your bank

> statement and your driver's license or passport to

> 866-752-4397. Please make certain that your full

> name and bank account number is visible.

>

> Please include the following ticket number in your

> fax: 173767.

>

> This procedure has been created to protect your bank

> account from fraudulent use.

>

> Thank you in advance for your patience and

> cooperation in this matter.

>

> Sincerely,

>

> Risk Management

> FirePay Personal Accounts

> Email: info@firepay.com

>

> **** Please include this email in your reply ***

>

Then I send both documents but apparently my license could not go through so they send the following email asking for only it.
----------------------------------------
Dear Customer,

When we recieve your faxed copy of a driver license or
passport we will contact you with an update.

We apologize for any inconvenience this may have
caused.

Best Regards,

Ravi
FirePay Personal Accounts
Risk Management
Email: info@firepay.com

**** Please include this email in your reply ***
-----------------------------------------
Now they ask for just a copy of my license here right? So I send it to them. And then this is what they send me back.
------------------------------------------

Hi Souleymane,

The online printout you provided does not confirm your
bank account number.

Please make certain that your full name and bank
account number are visible.

Please do not hesitate to contact us if you have
further inquiries.

Best Regards,

Kim
FirePay Personal Accounts
Risk Management
Email: info@firepay.com
---------------------------------------------
So I send it to them again with the message below.
--------------------------------------------
Hi there! Sorry about that. Okay I have sent it again
and my account name and bank account number are both
visible. Also you may notice the deposit for $1.41
made by Fire Pay on Feb.8 2005.

Thanks
--- info@firepay.com wrote:
-----------------------------------------
So I send it to them again with the message below
--------------------------------------------
From: firebunny181818@yahoo.com
Sent: Friday, February 11, 2005 01:40:05
To: firebunny@xxxxxx
Subject: Your FirePay Account

Hi I'm sorry but if I don't get access to my account then I'm going to file all of the necessary reports to the authorities. Gaming officials everyone because I have done enough and put up with enough.
--- info@firepay.com wrote:
-------------------------------------------
After all of this I get the email below and the rest of my emails go ignored.
----------------------------------------------

Date: Fri, 11 Feb 2005 16:08:18 -0500 (EST)
From: info@firepay.com Add to Address BookAdd to Address Book
To: firebunny@xxxxxx
Subject: OPTIK169446 - Your FirePay Account

Souleymane,

Unfortunately we have not yet received a legible copy of your statement print out. Please re-fax at your earliest convenience, to allow us to assist you further. The fax number is : 866-752-4397

Please ensure to quote ticket # 169446.

Thank you,

Maud
Risk Management
FirePay Personal Accounts
e-mail: info@firepay.com

**********************************************
I faxed with my computer and I have all of the receipts as proof. Plus I sent lots more of completely ignored emails. I had my account with them for a few months it had been validated but I had never used it before. I think that they are connected with casinocash.co.uk because I won the UK lotto. I had to go through lots of hassles with them before I was able to get paid. I won on January 12th and up to now I don't have all of my money, thanks to firepay. Now why would they stress me for a copy of the statement when I see that they made a confirmation payment into my account on February 8th? And just to avoid problems I have faxed it over to them twice. On Feb. 10th and Feb.11th I explained to them that I had a death in my family and that I really need my money but that doesn't seem to matter. There is nothing that looks remotely fraudulent in my case. I've read other bad things about them and I don't want to end up waiting for months for them to straighten this out. They seem intent on making me suffer. I have threatened them but they are not phased at all by this. So they don't care and I don't know what to do since time is of importance. Please if anyone has any advice I would appreciate it. Even if someone popped up defending them I would appreciate it because then I can imagine that they will make good on this. The amount that they are holding for me now is 3,214+

Thanks all and to people who have not used them before. I suggest that you don't bother. I don't think that any real company should operate without a phone number. The only reason why I have their phone number is because I found it on here. They would not give it to me. And they refuse to call me.

Souleymane
Jacksonville, Florida
U.S.A.