Firedog / Circuit City / Fire Dog Unprofessional Valley Stream New York
I hired firedog to install a tv for my elderly disabled mother in her home. I pointed out to the installers that tv seemed kind of high. they said that it should be above eye level. I pointed out my mother's neck and back disability again, but they told me to trust them it will be fine. I did just that...I trusted them because were supposed to be professionals.
within 30 minutes of my elderly disabled mother watching the television her disability (neck and back) started to act up. I called the company immediately to tell them and also advised that's where their techs insisted on putting it. They told me too bad bacause I signed to receipt of service. They gave me the escallations department number (800-611-2259), but they told me that I would hae to pay $175 for removal and replacement. Of course, I was not happy.
I asked the manager to speak to her manager, but she said she's the only one and that's it. The most she was willing to do was giv me a $25 discount on both the detachment and reinstallaion. That is absolutely ridiculous. I could barely afford to buy my mom the tv and pay the initial $245 for the first installation. They remove to move it unless I pay again. I kept on pointing out that the tv was placed there because thier "professionals" said to leave it ther because "that's where it belongs". Regardless of the fact that I told him it seemed a little too high.
Damage Resulting = Due to their persistence and me foolishly trusting them my mother's disability will be a constant bother any time she watches the tv. If I have to remove it I will have to pay someone else AGAIN. So unfair. Watever happened to customer satisfaction? Whatever happened to company's accepting the responsibility for their employees?
Prenella
Jamaica, New York
U.S.A.
6 Updates & Rebuttals
Prenella
Jamaica,New York,
U.S.A.
Apparently Circuit City's LEGAL DEPARTMENT and CEO agreed with ME
#7Author of original report
Mon, November 05, 2007
Your statement of "Fair is Fair" was absolutely correct. As a matter of fact, it was so "correct" that Circuit City's LEGAL DEPARTMENT and CEO agreed that I have a 30 DAY SATISFACTION guarantee with any service I receive from their establishment. Yes, once again, fair is fair. So fair that they agreed to refund my installation fee.
Oh, good luck with your "profession". Hopefully, you'll never be in charge or have a managerial spot that entitles ethics. If you do, hopefully you will take a coiuple of classes in business ethics and consumer rights. Oh, when you do take the course look up the term "respondeat superior". Translation: "let the master respond". basically since the employee/contractor was acting onbehalf of the firm, the firm was acting through the employee when the harmful act was committeed, liability is said to "transfer" from the employee to the firm. That is taken from a BUSINESS ETHICS BOOK titled "Taking sides. Changing views in Business Ethics and Society" ninth edition. But I am positive that you are more the "caveat emptor" type. (Look it up.)
And for your information, Firedog had sent a 3rd party contractor to install the television; so...they should definately accept the responsibility of their contractor's pushiness.
I'm sure you're probably standing firm on your views because you don't expect to go through what I went through...but you will one day. Fair is fair. ;-)
Prenella
Jamaica,New York,
U.S.A.
Apparently Circuit City's LEGAL DEPARTMENT and CEO agreed with ME
#7Author of original report
Mon, November 05, 2007
Your statement of "Fair is Fair" was absolutely correct. As a matter of fact, it was so "correct" that Circuit City's LEGAL DEPARTMENT and CEO agreed that I have a 30 DAY SATISFACTION guarantee with any service I receive from their establishment. Yes, once again, fair is fair. So fair that they agreed to refund my installation fee.
Oh, good luck with your "profession". Hopefully, you'll never be in charge or have a managerial spot that entitles ethics. If you do, hopefully you will take a coiuple of classes in business ethics and consumer rights. Oh, when you do take the course look up the term "respondeat superior". Translation: "let the master respond". basically since the employee/contractor was acting onbehalf of the firm, the firm was acting through the employee when the harmful act was committeed, liability is said to "transfer" from the employee to the firm. That is taken from a BUSINESS ETHICS BOOK titled "Taking sides. Changing views in Business Ethics and Society" ninth edition. But I am positive that you are more the "caveat emptor" type. (Look it up.)
And for your information, Firedog had sent a 3rd party contractor to install the television; so...they should definately accept the responsibility of their contractor's pushiness.
I'm sure you're probably standing firm on your views because you don't expect to go through what I went through...but you will one day. Fair is fair. ;-)
Prenella
Jamaica,New York,
U.S.A.
Apparently Circuit City's LEGAL DEPARTMENT and CEO agreed with ME
#7Author of original report
Mon, November 05, 2007
Your statement of "Fair is Fair" was absolutely correct. As a matter of fact, it was so "correct" that Circuit City's LEGAL DEPARTMENT and CEO agreed that I have a 30 DAY SATISFACTION guarantee with any service I receive from their establishment. Yes, once again, fair is fair. So fair that they agreed to refund my installation fee.
Oh, good luck with your "profession". Hopefully, you'll never be in charge or have a managerial spot that entitles ethics. If you do, hopefully you will take a coiuple of classes in business ethics and consumer rights. Oh, when you do take the course look up the term "respondeat superior". Translation: "let the master respond". basically since the employee/contractor was acting onbehalf of the firm, the firm was acting through the employee when the harmful act was committeed, liability is said to "transfer" from the employee to the firm. That is taken from a BUSINESS ETHICS BOOK titled "Taking sides. Changing views in Business Ethics and Society" ninth edition. But I am positive that you are more the "caveat emptor" type. (Look it up.)
And for your information, Firedog had sent a 3rd party contractor to install the television; so...they should definately accept the responsibility of their contractor's pushiness.
I'm sure you're probably standing firm on your views because you don't expect to go through what I went through...but you will one day. Fair is fair. ;-)
Troy
Shelbyville,Indiana,
U.S.A.
Because fair is fair
#7UPDATE EX-employee responds
Sat, November 03, 2007
"why would you stick up for your former employer". The very fact that you would ask that question is very ignorant. Just because I do not work for them anymore does not mean that they are not correct. The fact of the matter is this, you are the customer, you should have known to demand what you wanted before signing anything.
The fact is this, Circuit City has two different types of "firedogs". They have the PC firedogs, these are the in store and in home computer technicians, this is what I was. Then for the TV firedogs, they have the in store TV sales guys, and the warehouse team do the most basic package for TV installs (no mounting, just configuring and plugging in), anything more advanced than that, which is running wire or mounting anything on a wall, they contract out a 3rd party company to do it, as obviously store employees are not qualified electricians.
When you sign that piece of paper, the 3rd party company says "ok, its done". Plain and simple, you SIGNED the paper that you were COMPLETELY SATISFIED with the installation. If you were not satisfied, you do not sign. The customer is not always right.
As to more on why, I was the firedog department lead, and the In-Home PC technician / firedog at my location, I did my job well, and was always customer focused, not all employees at any establishment are. You can walk into a circuit city and get the worst service you've gotten in your life, you could go into that same circuit city a week later, and have the best retail experience you've ever had in your life.
Anyway, I always got great reviews, and made $13.75 an hour when I quit, which is about $28,000 per year. One reason I got more was that I had a position that required skill, not just ringing people up, or selling stuff. I had gotten a job offer from an unrelated company setting up & maintaining small to medium business's computer hardware and network infrastructure, which pays about $50,000 dollars per year. So do not insult me be implying that I did not do my job, or am unqualified. I hold a degree in Information Technology, as well as several certifications from Microsoft, CompTIA and Dell
Prenella
Jamaica,New York,
U.S.A.
Sounds like you were one of those so called "Professionals"
#7Author of original report
Tue, September 18, 2007
For a so-called Ex-employee you sound a little bitter. Did you get fired for doing a horrible job? Did a consumer report you for being unprofessional? Not doing what you were paid to do correctly? If not, then why would you stick up for your former employer. Anyhow, the facts are the facts. If you are paid for a service, and you insist that is where it should be, then you should be responsible for the consumer's satisfaction.
Troy
Shelbyville,Indiana,
U.S.A.
The Fact Is....
#7UPDATE EX-employee responds
Mon, September 17, 2007
The FACT is that you signed the paper stating that you were satisfied with the installation. Even though they were the "professionals", you could have insisted on having it installed where you wanted it BEFORE they mounted it, period.