Firenzia - City of Brides : The b*tches of customer service and huge RIP OFF PRICE! Toronto, Ontario Canada
most terrible experience to me occured from Firenza - City of Brides was in 2009! I was told by my friend to always give an early date to avoid to tell exact of my wedding date. My wedding date was in August 2009 so I had to tell them its in July 2009 so my wedding dress was delivered pretty good on time.
My wedding dress is very simple, the ideal for distance wedding that just costs under $500. When I ordered my wedding dress and I asked the lady about the price of alteration dress but her answer was blurring so I thought it should be ok because it is simple dress, right?
The day I got my beautiful, world simple wedding dress! A dress alteration lady, I remember her name is Kim. when I put on my dress and it just only need top to alter to fit into my size. Remember it is just top of dress but below of dress is perfect. Then when Kim wrote down the price of my dress alteration and she charged me $406 dollars!!!! I was so stunning without any warning and felt like slapping in the face! I was so upset, piss off and even cried!! $406 dollars to fix my world simple top of wedding dress and it was close to the same price of my wedding dress price! so no thanks! I am not going to pay that a lot of money! This company is huge rip off with prices and all bullsh*ts.
There's one lady tried to convice me to understand that Kim do a lot of work to fix the dress and the way she described of how Kim does with the dress. My last word to her "I know what you are trying to tell me of her work on the dress but I do not appreciate without any of her price warning before I ordered my wedding dress" I walked away with my un-fixed dress and never came back in since then.
Not only with the prices but the all of the ladies who work there are all b*tches! It goes the same attitude situation with those two ladies who also report about the Firenza-the city of brides. I will never forget my worst experience from that store! I will never ever recommend everyone to use that company ever! even over our dead bodies!!
I went to see another dress alteration, she only charged me $40 dollars and she did a great job!