Firestone Complete Auto Care Charged for Tire Rotation They Didn't Do Cathedral City California
Went here as I have in past years for an oil change and a tire rotation. This time, they refused to rotate my tires, but instead went through a schpiel about how my tires were "bald". But I saw the gauge. There's 10 - 15,000 miles left on them. I said OK, but right now just rotate them. They flat out refused. Went on and on about how I just had to buy a set of tires RIGHT NOW...TODAY!
But they made sure that "Tire Rotation......$20.00" showed up on the bill, and charged me for it. They found my complaint on another site, gave me an email to contact them, to which I sent a copy of the bill. 1 1/2 billing cycles (36 days) later, I still do not see a $20CR from them, despite the fact I said in my complaint, I'll see they lose more than $20 of business, "because I know how to use the internet." So here I am. And I'm just getting started.
Don't go there. Ripoff and liars! If they'll screw you out of $20 for a stinkin' tire rotation they simply didn't feel like doing, God forbid what you could get taken for if a more complex or more expensive issue is brought there.
3 Updates & Rebuttals
Case Resolved
#4Author of original report
Wed, November 16, 2016
On or about Nov 4th I was prompted to visit the store for my refund. There is a new manager (so he said). The $20 was credited to my card and I was issued a receipt. The case is resolved.
Four Months Out
#4Author of original report
Mon, October 31, 2016
Despite two "comments" on Yelp from them, saying they wanted to fix this problem to my satisfaction, wherein I sent them a copy of the actual bill, twice, there has been no refund of the $20 they charged me for a tire rotation they blatently refused to do. It's now been four months. I paid $60 for an oil change! SHYSTERS!
RJS
Still No Refund!
#4Author of original report
Wed, October 05, 2016
2 responses from them on my Yelp complaint/review where they claim that if I send them the bill, they'll fix the problem. I sent it twice. Over 2 months later, they have never refunded the $20 for a tire rotation they refused to do. LIARS! PHONIES!
Dozens of other places to go for an oil change and tire rotation around here. But don't go here!