Complaint Review: Firestone Tire & Service Center

We took our 1997 Mercury Mountaineer to Firestone service center at 14089 New Halls Ferry Rd. for brakes, we were told that we needed a left front hub assembly. This is a two wheel drive Mountaineer and has no hub assembly. I knew that and anyone putting brakes on would see that while installing brakes. We were told that it would cost $333.40 to have repaired .I had the service person put brakes on and no other repair. After the brake repair I was told of the hub issue again, that tells me that Firestone is willing to over charge knowing after doing repairs to the brake system that it had no hub. I have a copy of the recommended service paper. I took the same Mercury to Dobbs Service Center to see what they would tell me, I was told what I knew, I needed my bearing repacked or replace seal and bearing at a cost of between $60.00-$100.00 .This is a fact,only four wheel and front wheel drive vehiciles have hubs. I e-mailed (consumer.firestone@wpg.faneuil.com wrote :Tracking number FT20050319_0000000023 Reference #1004312
Tracking number: FT20050319_0000000023
Reference #1004312) I was told to take my vehicle to another Firestone service center 530 N highway 67 to have it inspected to see if my truck was rear or four wheel drive.It was inspected by service tech. and vehicle had no hub. I later was told that it was a computer error.I filed a complaint with the Attorney General of Missouri.Complaint#cf2005-06209.It is clear to me and anyone this was a ripoff waiting to happen.I know better,I would bet you others were ripoff big time. My wife took the truck in and you know what happens to ladies trying to get service.This was not a computer error this was misleading and not being honest.Contact me and I will tell it all

Dewey
florissant, Missouri
U.S.A.