Complaint Review: First American Bank

First American Bank of Illinois has added a merhant deposit service fee under the guise of "Account Analysis Fee" without knowledge of the account holder. Under the account holders terms with the bank, merchant deposit services were said to be free - therefore, no paperwork outlining the free fee structure.

At first, FirstAm said the fee was for using the "Merhant bills & coin" change machine. The machine clearly states that the transaction fee is "0.00".

Then FirstAm said the fee was for processing checks. We stopped depositing checks but we were still charged the $95.00 fee.

$95.00 for depositing our hard earned cash? No way.

Banks need to know, when they take our money and hide behind some obscure law, they will pay with their life.

Celia
Elk Grove, Illinois
U.S.A.