First American Home Buyers Protection Corporation Dishonest, Customer's issue or problem is irrelevant,Request for a supervisor/manager you will not get one,Hidden deals between contractor and First American, Non covered charges are hidden First American will not inform you about the non coverage, the contractor informs you of the non covered items, Employ 2nd english speaking reps so you the consumer cannot understand whats being said and the reps are rude,do not cross the reps or your claim will not go through, buyer beware on big ticket items, Santa Rosa California
Non covered charges are hidden ,First American contractor informs you of the non covered charges. Not First American they will not notify you of the non covered items until you file your claim, they are untrust worthy . Customer service is 2nd english speaking reps which makes hard to relay what they are trained to tell you. Customer serivce is horable and most of the reps are very rude and unfriendly there to make your incomming call worse than your day has already been. Do not cross any of the customer serive reps or your claim will not go through. Ask for a supervisor or manager you will not get one on the line. My AC unit compressor went out this would be my 6th ac service call within 2 years . I was told by several reps that is was covered I called several times to make sure it was covered. First American did not inform me of the non covered items the contactor stated upon my calling them" contractor states that they were waiting on FA to authorize non coverage 400.00 caught by suprise . Line set flush and electrical mode. These non coverages do not add up to set quoted price per a license ac tech and electrician . I asked to cash out per FA 373.00 was the pay out mind you a compressor is a couple of thousand for a regular consumer to purchase. Buyer beware of this company!