First American Home Buyers Protection Corporation First American Home Warranty Failure to complete repairs and respond to requests Van Nuys California
My water heater failed in 2008 and First American replaced it. Then in 2012 the tank itself failed again - which is still under warranty. Because First American is so CHEAP and they pay their so called plumbers a specific amount, the plumbers have to RIP you off in order to make any money on the deal. Because the water heater is under warranty, it's not worth the technicians' hassle to go pick it up and replace it as First American only pays $110 to do so (so the plumber informed me). So "Home Warranty Plumbing" and "A-Plus" plumbing want to tack on and replace parts that have not failed with the water heater - like the gas line $100, to attach the valves, $100, new pan $70, reconnecting the water heater $150, yada yada yada. My contract states water heater AND ALL PARTS....yet that is not what I am being told.
I had another plumber inspect it and he told me that if none of those parts have failed they do not need to be replaced, just the water heater itself. If the water heater wasn't under warranty the plumbing companies would be making a lot more money because the mark up the tank itself and make $$
TWO WEEKS AND ZERO RESPONSE. I pay $900 a year for this stupid policy and all they do is refuse to fix things once the problems arise.