Complaint Review: First American Home Buyers Protection

On June 11 2007 I contacted the company, my a/c had gone completely out. I was put on a priority service list. 24 hours later their contractor called me and could not come out for 7 days! I recontacted First American and it was like starting all over again. 7 days later their contractor showed up assesed the problem, parts had to be ordered. It took me 3 days to find out the parts order was placed 6 days after their contractor had been out. To this date I still do not have a/c! In south Texas in June/July! The parts could not be located, 2 different supervisors were on it, neither called me back even after 3 messages left on each voice mail! Finally parts located they were routed wrong, the contractor still does not have the parts. In the meantime I had got bids on the nonwarranty part of this repair and their contractor was 40% to 50% higher than 3 other bids I got on the non warranty portion. I had a employee from First American call me from her personal cell phone to tell me that their routine is to give the customers a run around so the customer will forget the warranty work and have the repair done themselves! That explains no return phone calls, no clear answers. My year contract is about to expire their sales team called for my renewal, not knowing I had a pending claim. When I asked how long a typical a/c repair woud take including ordering parts, his response was 4-5 days tops! Yeah right!

Chris
spring, Texas
U.S.A.