Complaint Review: First American Home Warranty

Do NOT listen to your real estate agent, they get a commission for referrals! We've had the policy five years, only two claims (one minor, one major) and on BOTH we got screwed. The hot tub pump was replaced with a price-point, loud model and then they never fully cemented the pipes...it still leaks and FAHW said "it's the contractor's problem" and of course he never returned our dozens of calls. The current issue is our AC condenser failed after 12 years of hard use (FLorida)...we're seniors with health issues - they tagged the claim "Emergency Service" right away, thank you - three swealtering days later, it's going to cost us $500 in uncovered costs (the Limits of Liability are as long as the coverage page itself) and another 2-3 days to get the parts (they order them, not the contractor - he said he would have them tomorrow) and another several days to schedule the work (contractor could do it same day)...and we paid almost 40% more for "Premier Service" and "1st Class Upgrade". The latter means if they have to get a crane in to lift your new AC unit, it's covered! WOW...I'm glad we got THAT item. The "Premium" benefits look great until your flip the page over tothe "Limitations" page whcih all but completely negate the Premier benefits. TOTAL SCREW JOB...might as well go back to AHS. Can you say, "Bend over boys & girls...here it comes again!"