First American Home Warranty First American Corporation First American Financial Approved a claim, then denied the same claim 3 weeks later Santa Ana California
Dennis J Gilmore, Parker S Kennedy are the CEO's of the rip off company called First American Home Warranty or FAHW. We have an in-wall air conditioner/heater. I called FAHW 6 weeks ago because the unit did not turn on for air conditioning. They sent out a local company only to find that the 240V outlet was not connected to the fuse box.
FAHW rep said that electrical was not covered because of pre-existing condition and I would have to pay an electrician to fix. I confirmed with the rep "If I pay for the electrical and there is something wrong with the unit, it will be covered?" Yes", I was told. I paid an electrician to hook up the electrical. After the hook up the unit still did not work I called FAHW.
They sent out another (different) company to look at the wall unit. That service rep says the unit cannot be repaired. He went as far as to cut the cord to the unit because he felt it was unsafe. He then called FAHW to get an approval and they (FAHW) DENIED THE CLAIM! Stating they do not cover ductless systems. The company doesn't even know what they cover and don't cover.
They DONT cover mini-split ductless systems. This is not an MSDS. They DO cover in-wall units. This IS an in-wall unit. You can bet FAHW will offer some sort of lip service as a response to this complaint. If you are a home buyer or seller DO NOT BUY A HOME WARRANTY FROM THIS COMPANY. And, by the way, they try to wear you out on the phone when you call in to dispute their findings.
I have spent WELL over two hours on the phone with these clowns and countless more hours meeting their fly by night "service partners".