Complaint Review: First American Home Warranty

I called FAHW because I had a leaking dishwasher that came with the house to put in a claim. A tech came out and noted that the front hinges on the door were bad and he told me that the company said they opted to replace the dishwasher vs. repairing the parts on the door.

A few weeks later I call them and am told that they are denying the claim, the reason they decided to deny the claim was a single missing plastic roller in the middle on the bottom shelf (a $2 part) that nobody had noticed from before the purchase of the home because it didn't effect function - this missing wheel had nothing to do with the leaking.

FAHW stated that they have a clause in the legalize in the contract that allows them to deny any claim at their option if a tech. notes any missing or broken parts or knobs or anything else and they told me there is nothing that I can do and that I am out of luck.

I even offered to buy and replace the little plastic wheel myself and asked if they would honor the warranty if I did that and they said no because once the tech. notes anything is missing they have it on record and will deny the claim. This is a dishonorable company that employees rude people that barely speak english and refuses to keep their word.

I am even going to loose over $100 on the cancellation due to "processing fees" and they can decide not to let me cancel. In other words, go elsewhere with your home warranty needs, and don't deal with this company if you can help it - they are ripping people off.