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First American Van Lines ripoff Do not use this company they are rude unprofessional unethical and used profane language towards my husband and I Brooklyn New York
We signed a contract for services to be done by First American Van Lines. The contract stated our move would be done at a specific date and time and your company broke that contract. The used the rain and your concern for our belongings as the their excuse but that is nothing more than a complete fabrication. There were other moving companies at our complex moving people in and out in a professional manner without using profane language and complaining because there were two flights of stairs.
A sales representative from this, company, Mike, came to our home and gave us an estimate on how much the move would cost us. In creating the estimate, Mike viewed everything in our home, including the two flights of stairs to get there. Mike made various racial and ethnic slurs with in the first 15 minutes of meeting my husband and I. "I could never be an immigration attorney... I hate Chinese people... and any one who is not American". We decided to use your company and I chocked up his remarks to ignorance and lack of education.
In the morning of 7/23/2007 movers from the company arrived at our home. The first thing out of their mouths was profane and degrading language. As soon as they stepped our of their truck they said "F*** this I am not doing this S***". They claimed that the two flight of stairs were the problem, not the rain. They then proceeded to sit on my couch and continued to use profane language while contacting their supervisor to tell them that they would not proceed with the move. My husband had not said one word other than hello. They were rude, unprofessional and degrading.
I called their location in Brooklyn and asked to speak to a supervisor and the sales Representative (Malik) would not do so. When I told him what was happening he said he would cancel the move and hung up on me. I later spoke to Mike and told him how unprofessional his fellow employees were and he simply stated "they're movers what do you expect". What I expected was to be treated with respect and to have a company conduct business in ethical and professional manner. From the sales representatives to the movers at First American Van Lines, the company was unprofessional and rude, acting as though you were doing us a favor rather than acting on a contract and working for a paid service.
Because of the company's unprofessionalism and irresponsibility I have had to hire another company, lost time at work, accrued fees associated with moving outside the scheduled time and have been humiliated.
I have tried to contact the company and speak with a supervisor or the owner and they have not complied with this request.
Do not use this company. I wouldn't even reccommend them to pick up after my dog and deliver it to a garbage can.
Lisa
Elmsford, New York
U.S.A.