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  • Report:  #1352498

Complaint Review: First Choice Emergency Room

First Choice Emergency Room First Choice ER Unreasonable billing, no disputes accepted, straight to collections Allen Texas

  • Reported By:
    John — Lucas Texas USA
  • Submitted:
    Sat, January 28, 2017
  • Updated:
    Sat, January 28, 2017

Holidays 2015, regular doctors closed, I was quite sick, turned out to be Pneumonia.

Went to First Choice ER.  I was in an out in less than an hour.  They took my vitals and performed a chest X-Ray.  Confirmed pneumonia and gave me prescription for an antibiotic. 

 

First Choice says they are an ER and follow ER billing accepted by all insurance.  I got the bill, $2100 total with my portion being $1500. Yet my insurance plan is supposed to limit my ER visit cost to $150.

In checking with insurance (Aetna) they showed there was an extra fee for 'emergency services' for $1357 that Aetna said used a code that woulbe be 'included in the overall fee of another procedure or is not usually done at the same time as another procedure on this day.'

 

So I called First Choice ER and explained that they must have filed incorrectly.  the billing lady said thanks and that the dispute will take 60 days to process before I hear their decision/view.

 

Never heard another word.  Never received another bill or other notice.

 

Almost exactly one year to the day of that call I have received a notice from a collections firm.  Now going through this mess and unable to get a response from First Choice so far.  I also need to check credit scores to be sure nothing appearing there.

 

I highly suggest people to avoid this firm as their business practices appear to be unethical.

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