Complaint Review: First Choice Tel

When checking my bank checking account online, I found that $298.00 had been debited from my account without my authorization! The name of this "company"--as shown on my online bank statement--was FIRST CHOICE TEL, with the phone number being: (800) 704-9552. I do not know the origin of this company, their address, etc., just one of their "alias names" and this phone number.

I searched the Internet for this "company" and found an "800" phone number. I called this number for 2 days in a row during "regular business hours", but only got one of two messages, saying "Our representatives are currently busy assisting other customers; please leave your message and someone will return your call." OR "Our voice mail boxes are currently full; please call back another time."

I left many messages, but no one returned my call, and I could not reach a "live" person at any time. On the 12th day after the $298.00 was debited from my checking account, I went to my bank and told them what happened, that I did not authorize any company to debit any sum from my account. They gave me a form to fill out, and said they would call me in about 10 business days to let me know what happened. They were very helpful to me in this situation.

I also IMMEDIATELY had them close out my current checking account so this scam-artist company would not try to debit more funds from my account, and had the bank open a new account for me. Hopefully, the bank will be able to reimburse me the full amount that was "STOLEN" from me by this company!

Cindy
Grove City, Ohio
U.S.A.