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  • Report:  #1051342

Complaint Review: First Commerce Credit Union - Tallahassee Florida

First Commerce Credit Union - Tallahassee Florida Not in Compliance with NCUA, Fannie mae or Freddie mac Tallahasee Florida

  • Reported By:
    senior management — Tallahassee Florida
  • Submitted:
    Thu, May 16, 2013
  • Updated:
    Thu, May 16, 2013

 The first mortgage and second mortgage post closing documents are not organized. Some documents have been missing for years, others are back dated or forged. Fannie mae and or Freddie mac need to be aware and suspend loans from this credit union. The collection department calls need to be recorded and not be only relied on the person notes.

1 Updates & Rebuttals


Member Service

Tallahassee,
Florida,

Compliant

#2UPDATE Employee

Thu, May 16, 2013

The company noted above always appreciates the feedback from members and the public in regards to concerns of this nature.  The credit union, including the mortgage and collections department, is audited regularly, both by external auditors and regulators.   We encourage anyone who would like to discuss our policy and procedures regarding Fannie Mae and Freddie Mac loans or our collections procedures to contact the credit union at 850.488.0035, ext. 3551. 

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